Process Manager

eClerx
Apply Now ↗
📍 Chandigarh, India

About this role

 

PROFILE SUMMARY

  • This could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance.
  • Usual eClerx conditions for tenure.
  • Only for employees currently employed in TSX or AM programs at any eClerx location in India.
  • Possess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.
  • Manage large teams including Process Managers, APMs, Team Leaders, and Analysts.
  • Own and deliver on SLAs, KPIs, and business performance targets.
  • Drive customer experience improvements and enhance outcomes.
  • Analyze performance data and provide insights to optimize operations.
  • Ensure effective workforce planning, capacity management, and cost optimization.
  • Monitor and improve team engagement, retention, and leadership development.
  • Perform Bottom Quartile Management.
  • Hold periodic meetings, discuss task delegation and review issues.
  • Conduct team huddles and meetings to discuss operational updates.
  • Build team spirit through group sessions, activities, and projects.
  • Advocate and follow organizational policies and procedures.
  • Ensure all client deliverables met within timelines.
  • Ensure productivity/quality enhancement and process meet all metrics.

 

 

Frequently Asked Questions

Is the salary disclosed for the Process Manager position at eClerx?
The salary for this Process Manager role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager position at eClerx located?
This Process Manager role at eClerx is based in Chandigarh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Process Manager job at eClerx posted?
This Process Manager position at eClerx was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager
eClerx
Apply for this role ↗

You'll be redirected to eClerx's official application page on oraclecloud.