Process Manager
HCLTech
Process Manager
About this role
Job Summary
Location: Lucknow
Business Unit: Insurance DPO – Life & Pensions (Corporate Business)
Shift: UK Hours
Role Overview
The Assistant Manager will act as the primary owner of process execution across key pension operations, managing Senior Team Leads and Team Leads while ensuring delivery across Cash, New Business, Claims, Renewals, and Servicing. The role bridges frontline execution and managerial oversight with strong focus on control, productivity, and governance.
Key Responsibilities
Process Ownership & Delivery Management
- Own day-to-day delivery across process towers:
- Cash & Contributions (AVC, DC processing)
- New Business (PRSA, DC, Scheme setup)
- Claims (retirement, death, withdrawals)
- Renewals (Group Risk and pensions)
- Member servicing and scheme administration
- Migrations and scheme transitions
- Ensure SLA adherence across volumes, turnaround times, and accuracy.
- Prioritize workload across teams and manage dependencies between processes.
Operational Control & Governance
- Monitor and control:
- Work queues, ageing, and backlog
- Productivity and utilization
- Process accuracy and error trends
- Drive structured RCA and corrective action plans for recurring issues (cash breaks, claims delays, onboarding errors).
- Ensure compliance with SOPs, regulatory requirements, and audit standards.
People Leadership
- Manage Senior Team Leads / Team Leads and their teams.
- Drive performance through:
- Target setting and daily tracking
- Coaching and performance management
- Cross-skilling across process areas
- Support capability building in pensions domain and process knowledge.
Client & Reporting
- Prepare and review:
- Daily / weekly performance reports
- SLA dashboards, ageing and backlog reports
- Highlight risks, issues, and dependencies to Manager proactively.
- Support governance calls with data-backed insights.
Quality, Compliance & Risk Management
- Ensure accuracy in:
- Contributions posting and fund allocation
- Claims calculation and payouts
- Scheme onboarding and documentation
- Drive quality improvements through audits, sampling, and feedback loops.
- Ensure adherence to Irish pensions compliance and trustee requirements.
Process Improvement & Efficiency
- Identify improvement opportunities across:
- Cash processing turnaround
- Claims cycle time
- New Business onboarding efficiency
- Drive implementation of process improvements and support automation initiatives.
Skill Requirements
Domain Knowledge
- Strong working knowledge of:
- Corporate pensions (DC, PRSA, Group schemes)
- Contributions processing and fund allocation
- Claims and benefits servicing
- New Business onboarding and renewals
- Migrations and scheme servicing
Operational Skills
- Experience managing multiple process streams in a transactional environment
- Strong control mindset (accuracy, risk, audit readiness)
- Ability to manage workload distribution and SLA performance
Leadership Skills
- Experience managing Team Leads / Senior Team Leads
- Strong coaching, performance management, and escalation handling
- Problem-solving and decision-making ability
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Process Manager position at HCLTech?
The salary for this Process Manager role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager position at HCLTech located?
This Process Manager role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Process Manager job at HCLTech posted?
This Process Manager position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.