Process Manager

eClerx
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📍 Mumbai, Maharashtra, India

About this role

Roles and Responsibilities:

  • Campaign Execution: Build, test, and deploy end-to-end lifecycle campaigns across Push, IAM (In-App Messages), Content Cards, Email, and SMS.
  • Canvas Mastery: Architect complex, multi-step customer journeys using Braze Canvas, utilizing branching logic, frequency capping, and re-eligibility settings.
  • Personalization: Use Liquid logic and Connected Content to pull real-time data into messages for a truly 1:1 user experience.
  • Audience Segmentation: Define and maintain dynamic segments based on custom attributes, events, and behavioral data.
  • A/B Testing: Design and execute rigorous multivariate tests on copy, creative, and send-times to drive incremental lift in KPIs.
  • Reporting & Analytics: Monitor campaign health and report on key metrics (CTR, Conversion Rate, Unsubscribe Rate) using Braze Current or native reporting tools.
  • Data Integrity: Collaborate with Engineering and Product teams to ensure the right custom attributes and events are being mapped correctly into the Braze SDK.
  • Hands-on Braze Experience: Minimum 3 years of experience specifically inside the Braze platform (Braze Certification is a major plus).
  • Technical Literacy: Comfort with HTML/CSS for email styling and Liquid templating for dynamic content.
  • Analytical Mindset: You don't just pull reports; you find the "why" behind the numbers.
  • Attention to Detail: An obsessive approach to QA—checking every link, deep link, and personalization tag before it goes live.
  • Lifecycle Knowledge: A deep understanding of the user journey (Onboarding, Retention, Win-back, and Loyalty).

 

Frequently Asked Questions

Is the salary disclosed for the Process Manager position at eClerx?
The salary for this Process Manager role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Process Manager position at eClerx located?
This Process Manager role at eClerx is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Process Manager position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Process Manager job at eClerx posted?
This Process Manager position at eClerx was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Process Manager
eClerx
Apply for this role ↗

You'll be redirected to eClerx's official application page on oraclecloud.