Practice Manager | Lumino City Dental Tauranga | Full Time

Company Description

Are you an experienced leader looking to make a real impact in a busy, patient-focused dental practice?

Join Lumino City Dental on the Park, a well-established practice in the heart of Tauranga and part of Lumino The Dentists, New Zealand's largest dental healthcare provider, with over 120 practices nationwide.

At Lumino, we're passionate about delivering exceptional patient care while creating supportive workplaces where our people can thrive. Combining the benefits of a nationwide network with the close-knit culture of a local practice, we offer fantastic opportunities for professional growth and development.

Why join City Dental on the Park?

City Dental on the Park has built a strong reputation for delivering high-quality dental care in a welcoming and professional environment. This is an exciting opportunity for a confident and people-focused leader to guide a dedicated team, drive operational success, and help create exceptional experiences for every patient.

What's in it for you?

• Full-time leadership role within a well-established Tauranga practice.
• Be part of New Zealand's leading dental healthcare provider.
• Ongoing training, development, and leadership support.
• A collaborative and supportive team culture.
• The opportunity to make a meaningful impact on both patient experience and practice succes

Job Description

As our Practice Manager, you'll be responsible for overseeing the day-to-day operations of the practice, supporting your team, and ensuring the delivery of exceptional patient care.

Your responsibilities will include:

• Leading, mentoring, and supporting a high-performing team.
• Managing daily practice operations, administration, and workflow processes.
• Overseeing reception and front-of-house functions to ensure a seamless patient experience.
• Coordinating staff rosters and supporting workforce planning.
• Monitoring practice performance and operational efficiency.
• Managing patient enquiries and resolving issues professionally and effectively.
• Fostering a positive, collaborative, and patient-focused culture.
• Supporting clinicians and team members to achieve both clinical and business goals.
• Driving continuous improvement initiatives and maintaining compliance with company policies and procedures.

Hours of Work

This is a full-time position working 41 hours per week:

• Monday: 8:15am – 5:15pm (60 Mins unpaid lunch)
• Tuesday: 8:00am – 5:15pm (60 Mins unpaid lunch)
• Wednesday: 8:00am – 5:15pm (60 Mins unpaid lunch)
• Thursday: 8:00am – 6:15pm (60 Mins unpaid lunch)
• Friday: 8:30am – 4:00pm (45 Mins unpaid lunch)

Qualifications

We're looking for an organised and proactive leader who enjoys supporting people and delivering exceptional service.

To be successful in this role, you'll ideally have:

• Previous experience in a Practice Manager, Office Manager, Team Leader, or similar leadership position.
• Strong leadership and people management skills.
• Excellent organisational and time management abilities.
• Outstanding communication and relationship-building skills.
• A positive, solutions-focused mindset.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• Experience in healthcare, dental, medical, or another customer-focused industry would be highly advantageous.

Additional Information

What you'll love about this opportunity:

• Leading a dedicated and experienced team within a well-established practice.
• Being part of New Zealand's largest dental healthcare provider, with access to ongoing training and development opportunities.
• Working in a supportive and collaborative environment where your ideas and contributions are valued.
• Enjoying a convenient central Tauranga location, close to local cafes, shops, and amenities.
• Having the autonomy to make a real difference while being supported by a wider network of experienced leaders.
• Building a rewarding career with a company that genuinely invests in its people.

If you're a people-focused leader who thrives in a fast-paced environment and loves bringing out the best in a team, we'd love to hear from you.

Apply today and join City Dental on the Park, where you'll help create healthy smiles, outstanding patient experiences, and a workplace people love being part of.