Front Desk Coordinator | Lumino St Heliers |Full-time

Company Description

At Lumino, we're passionate about delivering exceptional patient experiences and outstanding oral healthcare. As New Zealand's largest dental provider, with over 130 practices nationwide, we're committed to supporting our people, investing in development, and creating positive experiences for every patient who walks through our doors.

About Lumino St Heliers

Located in one of Auckland's most vibrant coastal communities, Lumino St Heliers is a modern, patient-focused practice that provides a full range of preventative, restorative, and cosmetic dental services. Our team is known for delivering exceptional care in a warm and welcoming environment, and we're looking for a Front Desk Coordinator who can help create an outstanding experience from the moment patients arrive.

Job Description

We're looking for an experienced, organised, and customer-focused Front Desk Coordinator to become the welcoming face of our practice.

This is a fantastic opportunity for someone who thrives in a busy environment, enjoys building relationships, and takes pride in delivering exceptional service.

Hours:

• Monday: 7:45am - 5:15pm
• Tuesday: 7:45am - 5:15pm
• Wednesday: 7:45am - 5:15pm
• Thursday: 7:45am - 5:15pm
• Friday: 8:00am - 2:30pm

In this role, you'll:

• Create a professional and welcoming experience for every patient
• Manage appointments and maintain an efficient practice schedule
• Respond to patient enquiries in person, via phone, and online
• Maintain accurate patient records and practice information
• Process payments, discuss treatment costs, and assist with administration
• Support the clinical team to ensure smooth day-to-day operations
• Help maintain a professional and organised reception environment
• Build positive relationships with patients and contribute to a supportive team culture

Qualifications

We're looking for someone who is highly organised, people-focused, and passionate about delivering exceptional patient experiences.

To be successful in this role, you'll bring:

• Previous dental, healthcare, or administration experience (preferred)
• Exceptional customer service skills and a genuine desire to help others
• Clear, confident, and professional verbal and written English communication skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Excellent organisational and time-management skills
• Strong computer literacy and the ability to quickly learn new systems
• A positive, friendly, and professional attitude with a team-first mindset
• The ability to build rapport with patients from all walks of life and help them feel comfortable and cared for
• NZ Residents currently residing in Auckland CBD or surrounding suburbs, with the ability to conveniently commute to St Heliers
• The ability to work collaboratively in a close-knit team while maintaining a high standard of professionalism

Additional Information

Why join Lumino St Heliers?

• Join a well-established and respected dental practice
• Work with a friendly, experienced, and supportive team
• Enjoy a stable Monday-Friday schedule with early Friday finishes
• Ongoing training and development opportunities
• Be part of New Zealand's leading dental network
• Stunning St Heliers location, just moments from local cafes, shops, and the waterfront

We know your time is valuable, so we've made the application process quick and easy. Once you apply, you'll receive a short set of screening questions to complete at your convenience. We'll review your application promptly and keep you updated throughout the process.

If you're an experienced receptionist or administrator who takes pride in delivering exceptional service and wants to be part of a caring, professional team, we'd love to hear from you. Apply today and join Lumino St Heliers.