AI Developer & Implementer
mittalgroup
Post Possession
mittalgroup· Customer Relation Management
About this role
Designation: Customer Relationship Engineer – Post Possession
Company Profile
Mittal Group is a well-established business group headquartered in Pune, with a strong presence in the real estate sector. We are committed to delivering quality construction and providing exceptional customer service throughout the customer journey, including post-possession support.
Job Location
Mittal House, Near Nilayam Theatre Chowk, Vijaya Nagar Colony, C.T.S. No. 2095, Sadashiv Peth, Pune – 411030, Maharashtra
Job Summary
We are looking for a proactive and customer-focused CRM Executive to manage post-possession customer complaints and service requests. The ideal candidate will coordinate with internal departments, contractors, and vendors to ensure timely resolution of customer issues while maintaining high service standards and customer satisfaction.
Key Responsibilities
- Handle post-possession customer complaints and service requests.
- Act as the single point of contact for customers after possession.
- Coordinate with Engineering, Projects, Civil, Electrical, Plumbing, Waterproofing, and Contractors for complaint resolution.
- Conduct site visits to inspect and verify customer complaints.
- Ensure timely rectification and closure of complaints within defined timelines.
- Maintain complaint records, photographs, service reports, and closure documentation.
- Provide regular updates to customers regarding complaint status.
- Prepare Daily, Weekly, and Monthly MIS reports on complaint status and ageing.
- Coordinate with vendors and contractors to ensure quality workmanship.
- Identify recurring issues and recommend preventive actions to improve project quality.
Qualifications & Experience
- Diploma/B.E. in Civil Engineering (preferred).
- 2–5 years of experience in CRM, Post Possession, Customer Complaint Management, or Project Coordination in the real estate industry.
Skills Required
- Strong customer relationship and communication skills.
- Good knowledge of civil finishing, plumbing, electrical, and waterproofing works.
- Excellent coordination, follow-up, and problem-solving abilities.
- Proficiency in MS Office and CRM software.
- Ability to handle multiple customer complaints while meeting service timelines.
Salary & Benefits
- Salary: As per company standards and candidate experience.
- PF & ESIC benefits (as applicable).
- Paid leaves and statutory benefits.
- Career growth opportunities within Mittal Group.
Frequently Asked Questions
What is the salary for the Post Possession role at mittalgroup?
The listed salary for this Post Possession position at mittalgroup is INR 25K–35K. This is an FULL TIME role.
Where is the Post Possession position at mittalgroup located?
This Post Possession role at mittalgroup is based in Pune, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Post Possession role at mittalgroup full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Post Possession role in the Customer Relation Management department at mittalgroup.
Which team or department does the Post Possession at mittalgroup belong to?
This Post Possession position is part of the Customer Relation Management department at mittalgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Post Possession position at mittalgroup?
Click the "Apply Now" button on this page. You will be redirected to mittalgroup's official application portal hosted on keka where you can submit your application directly.
When was the Post Possession job at mittalgroup posted?
This Post Possession position at mittalgroup was posted on Aug 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Post Possession
mittalgroup · 💰 INR 25K–35K
You'll be redirected to mittalgroup's official application page on keka.