POS Support Representative (basic tech support)
idt· National Retail Solutions Guatemala
About this role
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services.
Key Responsibilities:
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Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
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Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
Requirements:
- High School Diploma.
English proficiency at 85% or higher. - Previous customer service experience is preferred/desired.
- Strong computer aptitude, documentation skills, and multitasking abilities.
- Excellent phone, email, and chat etiquette.
- Schedule flexibility and ability to work on-site in Zone 4.
- Professionalism and a positive, people-oriented attitude.
- Strong problem-solving skills and the ability to think quickly.
- A proactive team player who takes ownership of their work.
What we offer:
- Competitive salary
- Bonuses
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Frequently Asked Questions
Is the salary disclosed for the POS Support Representative (basic tech support) position at idt?
The salary for this POS Support Representative (basic tech support) role at idt is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the POS Support Representative (basic tech support) position at idt located?
This POS Support Representative (basic tech support) role at idt is based in Guatemala City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the POS Support Representative (basic tech support) at idt belong to?
This POS Support Representative (basic tech support) position is part of the National Retail Solutions Guatemala department at idt. See the full job description for more information about the team structure and responsibilities.
How do I apply for the POS Support Representative (basic tech support) position at idt?
Click the "Apply Now" button on this page. You will be redirected to idt's official application portal hosted on lever where you can submit your application directly.
When was the POS Support Representative (basic tech support) job at idt posted?
This POS Support Representative (basic tech support) position at idt was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
POS Support Representative (basic tech support)
idt
You'll be redirected to idt's official application page on Lever.