Portfolio Delivery Director

HCLTech
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📍 Chennai, India

About this role

Job Summary

Offshore Delivery Lead - Job Description

 

Responsibilities

 

Offshore Delivery Leadership

  • Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
  • Key responsibility includes end-to-end delivery of Application Management Services (AMS) for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
  • Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
  • Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
  • Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
  • Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.
  • Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals.
  • Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA
  • Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

 

Solutioning and Technology Support

  • Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.
  • Collaborate with various capability units within the organization for any support/technical interventions

 

People Management

  • Identify and onboard offshore talent and support coaching and mentoring
  • Support career development, mentoring, and servant leadership practices.
  • Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

 

Operational and Financial Management

  • Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts
  • Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

 

 

Qualifications

Required

  • 18+ years of experience in IT delivery roles, with a focus on offshore program management.
  • Strong communication and coordination skills for managing offshore-onsite interactions.
  • Experience managing offshore delivery units of €5M–€20M with 50–200 team members.
  • Practical experience in resolving offshore delivery impediments
  • Experience managing support transformation programs on enterprise applications - SAP/S4HANA
  • Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Key Responsibilities

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Skill Requirements

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Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Portfolio Delivery Director position at HCLTech?
The salary for this Portfolio Delivery Director role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Portfolio Delivery Director position at HCLTech located?
This Portfolio Delivery Director role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Portfolio Delivery Director position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Portfolio Delivery Director job at HCLTech posted?
This Portfolio Delivery Director position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Portfolio Delivery Director
HCLTech
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