Dispatch Coordinator / Customer Representative
ritchiestransport
Port Coordinator x 2
ritchiestransport· Depot Operations
About this role
Join Ritchies and help deliver world-class experiences for cruise passengers visiting our shores.
At Ritchies, we’re proud to play a key role in New Zealand’s transport network, connecting communities and visitors through safe, reliable, and welcoming service. We’re looking for an organised, people-focused Port Coordinator (Cruise Operations) to join our team in Swanson and help ensure smooth, efficient, and enjoyable transport operations on cruise ship days.
The Role
As a Port Coordinator, you’ll be at the centre of the action on cruise days, overseeing vehicle movements, coordinating with drivers and port staff and ensuring passengers have a seamless experience from ship to shore. You’ll manage on-the-ground logistics, communicate clearly with multiple stakeholders and keep everything running to schedule.
This is a dynamic, hands-on role that suits someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering exceptional service.
What You’ll Do
- Coordinate transport operations on cruise ship days, from vehicle arrivals to passenger departures.
- Allocate buses and support drivers to ensure all vehicles are clean, ready and on time.
- Liaise with IDNZ staff, port security and other partners to keep things moving smoothly.
- Be the main point of contact for drivers, offering clear instructions, support and teamwork.
- Manage on-site logistics including luggage handling, crowd flow and schedule updates.
- Maintain a strong focus on passenger safety and customer experience.
- Report operational updates and performance feedback to the Operations Manager.
What You’ll Bring
- Strong communication and organisational skills.
- The ability to stay calm and proactive in high-pressure situations.
- A customer-first attitude and professional approach.
- Experience in transport, logistics or event coordination (preferred).
- A full NZ driver’s licence (required).
- First Aid training (desirable).
- Flexibility to work around cruise schedules, including early starts or varied hours.
Why Join Ritchies?
At Ritchies, we’re passionate about connecting people and communities. You’ll be part of a supportive team that values teamwork, initiative and professionalism, with opportunities to grow your career in one of New Zealand’s most trusted transport companies.
If you’re organised, people-focused and ready to play a key role in cruise operations, we’d love to hear from you.
Applicants must be in New Zealand and have the legal right to work in New Zealand at the time of application.
Frequently Asked Questions
Is the salary disclosed for the Port Coordinator x 2 position at ritchiestransport?
The salary for this Port Coordinator x 2 role at ritchiestransport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Port Coordinator x 2 position at ritchiestransport located?
This Port Coordinator x 2 role at ritchiestransport is based in Swanson, Auckland, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Port Coordinator x 2 role at ritchiestransport full-time or part-time?
This is listed as a Casual position. It is posted as a Port Coordinator x 2 role in the Depot Operations department at ritchiestransport.
Which team or department does the Port Coordinator x 2 at ritchiestransport belong to?
This Port Coordinator x 2 position is part of the Depot Operations department at ritchiestransport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Port Coordinator x 2 position at ritchiestransport?
Click the "Apply Now" button on this page. You will be redirected to ritchiestransport's official application portal hosted on bamboohr where you can submit your application directly.
When was the Port Coordinator x 2 job at ritchiestransport posted?
This Port Coordinator x 2 position at ritchiestransport was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Port Coordinator x 2
ritchiestransport
You'll be redirected to ritchiestransport's official application page on bamboohr.