Plaza Manager
Adani
Plaza Manager
About this role
1) Toll Management and Quality Assurance:
• Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures.
• Investigate discrepancies, violations, and operational issues to maintain revenue integrity.
• Supervise front desk administration, Point of Sale operations, and customer service interactions.
• Manage toll collection operations daily, including staff direction and performance monitoring.
• Monitor toll collection performance, identify improvements, and implement service enhancements.
2) Traffic Flow Management and Technical Support:
• Utilize monitoring software and tools to optimize traffic flow at toll plazas.
• Ensure all equipment and systems function optimally for efficient toll collection.
• Provide operational and technical guidance to staff, advising on operational matters.
• Conduct traffic surveys to inform decision-making and enhance service delivery.
• Handle end-user complaints promptly, implementing measures for resolution and recurrence minimization.
• Execute traffic surveys and assist customers as needed.
3) Revenue Reconciliation:
• Ensure accurate reconciliation of toll revenue with transaction records
• Minimize mis-classification, exemption and violation on daily basis to check against pilferage and leakage of revenue..
• Identify discrepancies or irregularities in revenue collection and implement corrective measures.
• Coordinate with finance and accounting teams to resolve reconciliation issues promptly.
4) Reporting and Compliance:
• Prepare weekly/monthly MIS reports on operational processes, productivity, and revenue collection.
• Monitor performance metrics, identify areas for improvement in toll collection systems.
• Ensure compliance with regulatory requirements and service level agreements.
5) Customer Service and Front Desk Administration:
• Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.
• Ensure prompt service delivery and handle customer inquiries and complaints effectively.
Internal Stakeholders:
Projects Team
External Stakeholders:
Client (NHAI)
Banks
IE
Local Administration
Police / Health Services
Contractors
Education Qualification:
Essential: Graduation in any discipline
Work Experience: 8-12 years
Note: Candidates must have proficiency in the Tamil language
Frequently Asked Questions
Is the salary disclosed for the Plaza Manager position at Adani?
The salary for this Plaza Manager role at Adani is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Plaza Manager position at Adani located?
This Plaza Manager role at Adani is based in Chennai, Tamil Nadu, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Plaza Manager role at Adani full-time or part-time?
This is listed as a Full time position. It is posted as a Plaza Manager role at Adani.
How do I apply for the Plaza Manager position at Adani?
Click the "Apply Now" button on this page. You will be redirected to Adani's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Plaza Manager job at Adani posted?
This Plaza Manager position at Adani was posted on Jul 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Plaza Manager
Adani
You'll be redirected to Adani's official application page on oraclecloud.