Payments Senior Supervisor (Cluster Lead, Japanese Bilingual)

Job Summary:

Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely, and compliant invoice handling. Focuses on issue resolution, data quality, and process integrity across the invoice and PO lifecycle. 

Acts as a key processing and resolution expert, supporting Payments Cluster Leads and Payments SMEs in maintaining efficient and standardized invoice operations. 

Key Responsibilities: 

1. Invoice Workflow Processing (Primary Focus) 

• Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries) 

• Monitors end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking 

• Ensure timely and accurate processing in line with defined SLAs 

2. Issue Resolution & Root Cause Analysis 

• Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices) 

• Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance) 

• Support resolution of aging open items and backlog 

3. Data Quality & Reporting Support 

• Perform data extraction, validation, and analysis for reporting and audit requirements 

• Monitor invoice quality and support corrective actions 

• Maintain accurate records and documentation for compliance 

4. Process & Compliance Adherence 

• Ensure adherence to invoice processing SOPs, tax, and statutory requirements 

• Support audit requests (e.g., document retrieval, reporting) 

• Execute controls related to invoice validation and processing accuracy 

5. Stakeholder & Cross-Functional Support 

• Collaborate with Procurement, Finance, and other teams to resolve invoice issues 

• Provide updates and clarifications on invoice status as needed 

• Support Cluster Lead and SME on operational priorities 

6. Continuous Improvement 

• Identify opportunities to improve invoice workflows and processing efficiency 

• Support implementation of process standardization and automation initiatives 

• Contribute to process documentation and knowledge sharing 

Key working relationships 

Internal: Payments Cluster, Procurement sub-functions (ie vendor master data, experience team, GS Finance 

External: Third party suppliers, BPOs 

Qualifications: 

Required: 

• Bachelor’s Degree preferred  

• 1 – 3 years in Invoice Processing / AP / Finance operations  

• Strong understanding of invoice workflows, PO matching, and exception handling 

• Fluency in English and Japanese (written and oral) is required. Certification for Japaese language proficiency is preferred. 

Preferred: 

• Good understanding of Payments processes and Invoice Processing operations at a high level. 

• Experience in SAP (MM/FI) or relevant ERP system experience 

• Shared services industry experience. 

Other: 

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.