Patient Service Coordinator
massgeneralbrigham
Patient Service Coordinator
About this role
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.
Responsibilities
- Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral
- Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization
- Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such
- Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations
- Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed
- Coordinate VIP appointments and assist with overflow scheduling calls
- Perform other job-related duties as necessary for the efficient operation
Requirements
- Previous experience as at least 1 year
- With experience as an Patient Service Coordinator or in a similar capacity
- Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
- Ability to type at least 40 wpm
- The ability to multi-task consistently and work in a fast-paced environment
- Previous experience as a medical receptionist/front desk or related experience
- Proficient in English at least B1
- Excellent written and oral communication skills
- With strong attention to detail
Frequently Asked Questions
Is the salary disclosed for the Patient Service Coordinator position at Helpware?
The salary for this Patient Service Coordinator role at Helpware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Service Coordinator position at Helpware located?
This Patient Service Coordinator role at Helpware is based in Cebu, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Service Coordinator role at Helpware full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Service Coordinator role at Helpware.
How do I apply for the Patient Service Coordinator position at Helpware?
Click the "Apply Now" button on this page. You will be redirected to Helpware's official application portal hosted on breezy where you can submit your application directly.
When was the Patient Service Coordinator job at Helpware posted?
This Patient Service Coordinator position at Helpware was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Coordinator
Helpware
You'll be redirected to Helpware's official application page on breezy.