Learning and Development Officer
Helpware
Finance Travel and Entertainment Representative
Helpware· Operations
About this role
Finance Travel and Entertainment Representative
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Harvey is hiring a full-time, remote contractor to run day-to-day support for our internal travel and expense program. You'll be the first responder in our Slack ticket channels, helping employees with questions about Navan (travel) and Ramp (expense). This is a high-volume, service-oriented role — success means fast, accurate, friendly answers that keep the queue clear.
Position Summary:
As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.
Key Responsibilities
- Monitor Slack ticket channels throughout the day and respond to employee inquiries about Navan and Ramp
- Troubleshoot common issues: booking changes, expense submissions, receipt/memo requirements, card declines, reimbursements, policy questions
- Escalate platform bugs or policy exceptions to the right owner (Finance, Ops, or the vendor)
- Track recurring questions and flag documentation or policy gaps
- Meet response-time expectations and keep tickets resolved, not just answered
Qualifications & Skills
- 1–3 years in a support, helpdesk, T&E, or finance-ops role
- Hands-on experience with Navan, Ramp, or comparable platforms (Concur, Expensify, Brex, TravelPerk)
- Clear, concise written communication — you'll live in Slack
- Patient, service-minded, and comfortable saying "no" politely when policy requires it
- Self-directed; able to manage a queue without supervision
Frequently Asked Questions
What is the salary for the Finance Travel and Entertainment Representative role at Helpware?
The listed salary for this Finance Travel and Entertainment Representative position at Helpware is USD 20K+. This is an FULL TIME role.
Where is the Finance Travel and Entertainment Representative position at Helpware located?
This Finance Travel and Entertainment Representative role at Helpware is based in Guadalajara, MX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Finance Travel and Entertainment Representative role at Helpware full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Finance Travel and Entertainment Representative role in the Operations department at Helpware.
Which team or department does the Finance Travel and Entertainment Representative at Helpware belong to?
This Finance Travel and Entertainment Representative position is part of the Operations department at Helpware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Finance Travel and Entertainment Representative position at Helpware?
Click the "Apply Now" button on this page. You will be redirected to Helpware's official application portal hosted on breezy where you can submit your application directly.
When was the Finance Travel and Entertainment Representative job at Helpware posted?
This Finance Travel and Entertainment Representative position at Helpware was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Finance Travel and Entertainment Representative
Helpware · 💰 USD 20K+
You'll be redirected to Helpware's official application page on breezy.