Patient Payments & Reimbursement Lead

You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.

• We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.

• Your ideas influence the way we work, and your voice matters here.

• As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.

Join us and build your future here.

What You'll Be Doing: 

• Implement sponsor strategy on global participant payments and travel services, including sourcing, supportive technology and roles, study, country and site scope, responsibilities and accountabilities for vendors and staff

• Lead cross-functional efforts to identify and implement improvements to the payments processes, systems and tools

• Engage with CD&O and vendor senior leadership to effectively manage issues and opportunities in the area of global participant payments and travel services

• Develop and manage sponsor process guidelines and ensure adherence to those processes through QC checks and oversight activities including review and analysis of KPIs and metrics

• Prioritize and make decisions and recommendations on complex processes and issues with interdependencies (e.g., site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.) which include ex-U.S. constraints

• Proactively assess payment strategies to align with evolving sponsor operating model, industry landscape, and evolution of clinical trials

What we are looking for: 

• Undergraduate degree or its international equivalent in a relevant field from an accredited institution or a combination of education and experience 

• 7-10 years’ experience in project trial delivery or similar position

• CRO Experience Required

• Experience with ERP systems and supplier portals (e.g., Workday, SAP, Oracle, Coupa, Ariba, etc.).  

• Strong understanding of P2P workflows, vendor onboarding, invoice matching, and data governance.  

• Strong verbal and written communication skills in English