Patient Engagement Pharmacy Technician
bhs· BHS Baptist Healthcare System
About this role
Summary
The Patient Engagement Pharmacy Technician will be responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery.The Patient Engagement Pharmacy Technician I will work in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision.
This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Pharmacy Technician I functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers.
Job Description:
Baptist Health is looking for a Patient Engagement Pharmacy Tech to join our team at the Central Pharmacy in LaGrange, KY.
- Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
- Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
- Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
- Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.
- Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.
- Uses available software tools to synchronize patient medication refills.
- Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
- Provides excellent care showing empathy and compassion to patients and caregivers.
- Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
- Ensures all assigned tasks are completed at the end of the shift.
- Escalates problems to a pharmacist or manager if unable to resolve independently.
- Assists in training new staff and contributes to team meetings.
Minimum Education, Training and Experience
- High School Diploma or equivalent required.
- If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).
- Previous retail, mail order, central/call center pharmacy work experience highly preferred.
- National Pharmacy Technician Certification (PTCB) preferred.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Frequently Asked Questions
Is the salary disclosed for the Patient Engagement Pharmacy Technician position at bhs?
The salary for this Patient Engagement Pharmacy Technician role at bhs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Engagement Pharmacy Technician position at bhs located?
This Patient Engagement Pharmacy Technician role at bhs is based in LaGrange, KY, Louisville, KY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Engagement Pharmacy Technician role at bhs full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Engagement Pharmacy Technician role in the BHS Baptist Healthcare System department at bhs.
Which team or department does the Patient Engagement Pharmacy Technician at bhs belong to?
This Patient Engagement Pharmacy Technician position is part of the BHS Baptist Healthcare System department at bhs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Engagement Pharmacy Technician position at bhs?
Click the "Apply Now" button on this page. You will be redirected to bhs's official application portal hosted on workday where you can submit your application directly.
When was the Patient Engagement Pharmacy Technician job at bhs posted?
This Patient Engagement Pharmacy Technician position at bhs was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Engagement Pharmacy Technician
bhs
You'll be redirected to bhs's official application page on Workday.