PBX Operator
primehealthcare
PBX Operator
bhs· BHS Baptist Healthcare System
About this role
Summary
Job Description:
PBX Operator
Full-Time, Shift
PBX (Switchboard)
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
Job Description:
- Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
- Greet and assist visitors with professionalism, courtesy, and accurate information.
- Respond promptly to emergency alarms, codes, and other critical communications.
- Process work orders and maintain accurate documentation.
- Utilize hospital communication systems efficiently while maintaining technical proficiency.
- Follow hospital safety policies, emergency procedures, and patient safety standards.
Requirements
- High school diploma or equivalent (GED)
Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Frequently Asked Questions
Is the salary disclosed for the PBX Operator position at bhs?
The salary for this PBX Operator role at bhs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the PBX Operator position at bhs located?
This PBX Operator role at bhs is based in Lexington, KY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the PBX Operator role at bhs full-time or part-time?
This is listed as a Full time position. It is posted as a PBX Operator role in the BHS Baptist Healthcare System department at bhs.
Which team or department does the PBX Operator at bhs belong to?
This PBX Operator position is part of the BHS Baptist Healthcare System department at bhs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the PBX Operator position at bhs?
Click the "Apply Now" button on this page. You will be redirected to bhs's official application portal hosted on workday where you can submit your application directly.
When was the PBX Operator job at bhs posted?
This PBX Operator position at bhs was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
PBX Operator
bhs
You'll be redirected to bhs's official application page on Workday.