Patient Billing Representative
Reno Orthopedic Center
Patient Billing Representative
About this role
This is a remote position.
Please note that this is a FULL-TIME ROLE. If you are looking for part-time, we have other opportunities that may suit you.
Night Shift Schedule:
Monday to Thursday - 8:45am to 5pm New York Time (8:45pm - 5am Manila Time)
Friday - 8:45am to 3:45pm New York Time (8:45pm - 3:45am Manila Time)
Description:
The Patient Billing Representative supports the revenue cycle by working directly with patients to collect outstanding balances resulting from insurance cost-sharing and out-of-network payments issued to members. This role focuses on generating patient invoices, patient outreach, payment plan setup, prompt-pay follow-up, and clear documentation, following approved billing processes, scripts, and policies.
Responsibilities:
- Generate and issue patient invoices following insurance adjudication and balance determination
- Communicate with patients regarding outstanding balances after insurance adjudication
- Set up and manage payment plans in accordance with company policy
- Collect one-time and recurring patient payments
- Follow up on missed, late, or partial payments
- Track OONW claims where payment is sent directly to the member
- Contact patients to collect insurance payments received directly
- Educate patients on their responsibility to remit payments
- Follow up until full balance is resolved
Desired Results:
- Patient balances are collected accurately and timely
- Payment plans are set up appropriately and adhered to
- Patient invoices are issued accurately and on time
- Prompt-pay balances are followed up and resolved without delay
- Out-of-network member payments are consistently collected
- Clear, complete, and review-ready account documentation
- Minimal repeated errors or missed follow-ups
- Early escalation of complex or sensitive cases
- Reduced patient A/R and improved cash flow
Core Values:
We hire/fire/promote based on these core values + job-specific performance.
1. Respectful of our unique cultural environment
2. Absolute confidentiality
3. Embracing teamwork
4. Loyal behavior and positive attitude
5. Accountability
6. Pro activeness
7. Thoroughness
8. Focused on results
9. Inspired to learn and grow constantly
10. Devoted to providing top-tier services to our clients through the company's "Unique Service Oriented Philosophies"
Requirements
- At least 2 years in College
- Must have backup power supply (extra laptop/power bank/generator/power station)
- Must have backup internet (not mobile data)
- Excellent verbal and written communication
- Communicates clearly and effectively
- Excellent reading comprehension
- Alignment with our company’s core values and philosophies
Strong written and verbal communication skills - Professional and empathetic patient interaction skills
- Strong attention to detail and organization
- Ability to manage sensitive financial conversations respectfully
- Ability to prioritize tasks and meet follow-up deadlines
- Computer proficiency and comfort working in billing systems
- Healthcare billing or patient collections experience preferred
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Profit sharing incentive
- Paid time off
- Holiday pay
- Annual Performance and Raise Evaluation
- Quarterly Perfect Attendance Incentive
- HMO
- BruntWork Loan Assistance
Frequently Asked Questions
Is the salary disclosed for the Patient Billing Representative position at bruntwork?
The salary for this Patient Billing Representative role at bruntwork is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Billing Representative job at bruntwork remote?
Yes, this Patient Billing Representative position at bruntwork is remote. You can work from home or anywhere in the supported regions.
Is the Patient Billing Representative role at bruntwork full-time or part-time?
This is listed as a Full time: 35 paid hours per week or more position. It is posted as a Patient Billing Representative role at bruntwork.
How do I apply for the Patient Billing Representative position at bruntwork?
Click the "Apply Now" button on this page. You will be redirected to bruntwork's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Patient Billing Representative job at bruntwork posted?
This Patient Billing Representative position at bruntwork was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Billing Representative
bruntwork
You'll be redirected to bruntwork's official application page on zohorecruit.