Patient Access Representative I, Part-Time

massgeneralbrigham· 2200 The Brigham and Women's Hospital, Inc.
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📍 Boston-MAPart time💰 USD 18–25

About this role

Site: The Brigham and Women's Hospital, Inc.


 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


 

Job Summary

Summary
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Does this position require Patient Care?
No

Essential Functions
-Greet patients in a professional and friendly manner

-Collect and verify patient demographic and insurance information, as well as enter information into systems

-Schedule appointments and confirm patient information

-Explain insurance and billing policies/procedures to patients

-Process payments and provide receipts

-Obtain pre-authorization for procedures as needed

-Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager


 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.


 

Additional Job Details (if applicable)

Physical Requirements

  • Standing Occasionally (3-33%)
  • Walking Occasionally (3-33%)
  • Sitting Constantly (67-100%)
  • Lifting Occasionally (3-33%) 20lbs - 35lbs
  • Carrying Occasionally (3-33%) 20lbs - 35lbs
  • Pushing Rarely (Less than 2%)
  • Pulling Rarely (Less than 2%)
  • Climbing Rarely (Less than 2%)
  • Balancing Occasionally (3-33%)
  • Stooping Occasionally (3-33%)
  • Kneeling Rarely (Less than 2%)
  • Crouching Rarely (Less than 2%)
  • Crawling Rarely (Less than 2%)
  • Reaching Occasionally (3-33%)
  • Gross Manipulation (Handling) Constantly (67-100%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


 

Remote Type

Onsite


 

Work Location

75 Francis Street


 

Scheduled Weekly Hours

32


 

Employee Type

Regular


 

Work Shift

Day (United States of America)



 

Pay Range

$17.71 - $25.28/Hourly


 

Grade

2


 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


 

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Frequently Asked Questions

What is the salary for the Patient Access Representative I, Part-Time role at massgeneralbrigham?
The listed salary for this Patient Access Representative I, Part-Time position at massgeneralbrigham is USD 18–25. This is an Part time role.
Where is the Patient Access Representative I, Part-Time position at massgeneralbrigham located?
This Patient Access Representative I, Part-Time role at massgeneralbrigham is based in Boston-MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Representative I, Part-Time role at massgeneralbrigham full-time or part-time?
This is listed as a Part time position. It is posted as a Patient Access Representative I, Part-Time role in the 2200 The Brigham and Women's Hospital, Inc. department at massgeneralbrigham.
Which team or department does the Patient Access Representative I, Part-Time at massgeneralbrigham belong to?
This Patient Access Representative I, Part-Time position is part of the 2200 The Brigham and Women's Hospital, Inc. department at massgeneralbrigham. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative I, Part-Time position at massgeneralbrigham?
Click the "Apply Now" button on this page. You will be redirected to massgeneralbrigham's official application portal hosted on workday where you can submit your application directly.
When was the Patient Access Representative I, Part-Time job at massgeneralbrigham posted?
This Patient Access Representative I, Part-Time position at massgeneralbrigham was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Representative I, Part-Time
massgeneralbrigham · 💰 USD 18–25
Apply for this role ↗

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