Part-time FBO Flight Operations Support Officer

Luxaviation delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues. 

Corporate aviation is a service-focused, demanding yet ultimately rewarding sector of the aviation industry. ExecuJet Auckland's FBO is the premier destination for business and private aviation in New Zealand located at Auckland International Airport.

As an Flight Operations Support Officer you will play a vital role in ensuring the smooth and efficient functioning of all FBO activities. This position is responsible for coordinating administrative and operational processes that support aircraft movements, passenger services, and compliance with regulatory requirements as well as coordinating and scheduling commercial Meet and Greet services. The Flight Operations Support Officer acts as a key point of contact for both internal teams and external clients, delivering exceptional service and maintaining high standards of safety, accuracy, and professionalism throughout daily operations. 

Key responsibilities: 

• Coordinating and scheduling aircraft arrivals, departures, and ground services, ensuring timely communication with operators, trip support companies, flight crews and the Ramp teams.  
• Coordinating and scheduling commercial Meet and Greet services with travel agencies, ensuring precise and timely communication with agents, customers and airline support services.
• Responding to client enquiries and requests, including handling requests, quotes and general queries. 

• Maintaining accurate records and documentation for all aircraft movements, fuel operations, and passenger services, in compliance with regulatory and company standards. 

• Maintaining and updating the client database, ensuring accurate records in line with company standards.  

• Ensuring correct billing of all services in line with company standards.  

• Coordinating daily ramp operations, including updating systems to record aircraft movements and service tasks completed.  

• Acting as a liaison between internal teams, clients, and third-party vendors to facilitate seamless service delivery and resolve operational issues promptly. 
• Assisting with Lounge Concierge services as required.

• Collaborating with the Ramp and Lounge teams to ensure an efficient and professional service is delivered to clients at all times.  
• 28 hours per week - PM shifts Thursday & Friday, flexible start on Saturday & Sunday.

Key selection criteria: 

• Previous experience in Fixed Base Operations (FBO) or a similar aviation services environment, demonstrating familiarity with ramp operations and customer service standards. 

• Strong organisational skills and excellent attention to detail, with demonstrated ability to maintain accurate records and manage multiple tasks efficiently in a fast-paced setting. 

• Proficiency in using aviation management software and Microsoft applications for scheduling, inventory control, and documentation purposes. 

• Excellent interpersonal and communication skills, with the ability to work collaboratively with internal teams, clients, and third-party vendors. 

• Solid understanding of aviation safety protocols, regulatory requirements, and quality assurance processes relevant to FBO operations. 

• New Zealand citizenship or permanent residency is essential.