Parking Ambassador | Part-Time | Tsongas Center (UMass - Lowell)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Parking Ambassador is generally responsible for the successful Tsongas Center, LeLacheur Park, and Kennedy Family Athletic Complex guest parking experience, including processing cashless transactions and validating pre-sold parking passes. The job also includes directing vehicles into parking stalls and through campus roadways and parking lots associated with event guests at Tsongas Center, LeLacheur Park, and Kennedy Family Athletic Complex.

This role pays an hourly rate of $20.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

Responsibilities

• Match guest parking pass and provide real-time guidance to the parking location.
• Process cashless guest payments through handheld equipment.
• Guide vehicles on campus roadways and through parking lots and parking stalls.
• Conduct routine vehicle inventory counts before and during events.
• Provide excellent customer service by assisting guests and employees promptly and in a friendly manner.
• Follow and comply with safety regulations and standards.
• Provide basic parking lot upkeep, including sweeping and light litter removal.
• Perform other duties to ensure productive parking operations, including moving equipment, including traffic cones, barrels, delineators, movable signage, and barricades, to ensure efficient operations.

Qualifications

• High school education or equivalent. 
• 1 year of previous experience in a similar role.
• Experience working in the customer service industry is a plus. 
• Basic arithmetic skills.
• Strong customer service and communication skills. 
• Ability to work effectively as a team player.
• Must have flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings, and late nights and outdoors in all weather conditions.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.