Overnight Front Desk / Gate Associate - Marquee Park Place

What You’ll Do (Job Duties)

• Report any concerns to Management, Engineering or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet all residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed.
• Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Gate Associate; communicate effectively with co-workers to assure a smooth transition of shifts.
• Follow established procedures to have the residents receive their parcel, document the acceptance of parcels or other deliveries, both incoming and outgoing.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate Resident moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the gatehouse and promptly notify Supervisor when in need of replenishment.
• Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions. Submit Incident Reports when necessary.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures. 

Who You Are (Skills/Experience)

• 1 year of customer service
• 1 year of security experience
• Preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills. Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds