Outbound Sales Representative
terminix
Outbound Sales Representative
terminix· RNA Rentokil North America
About this role
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Reports To
Outbound Sales Supervisor of Inside Sales
Key Relationships
IS Leadership team, Call Quality, Training, Customer Service Representatives, Field Operations Managers, IT Support, Excellence Team, Sales Leadership.
Job Summary
The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Outbound Sales Representative for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.
Key Performance Indicators
Annual Inbound BST Target, Inbound Lead Close Rate, Lead Conversion Rate, Sales Bundle Rate, Home Inspection Rate, Call Quality, Productivity Objectives, Call handling within service levels.
Principal Duties and Responsibilities
Effectively manage outbound daily sales calls expectations.
Consistently maintain a 35% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
Consistently achieve and exceed monthly Base Line Sales Target.
Clearly identify and execute the Inside Sales 6 Step Sales Approach.
Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
Effectively Execute Residential Campaigns for both new and existing customers.
Call volume standards are 15-20 Calls per Hour, 5-9 Contacts per Hour.
Meet or exceed an average call quality score of 75%
Flexibility may be required to support inbound call volumes as needed to support business needs.
CANDIDATE SUMMARY
Required Experience
1+ years successful experience at a rapidly growing professional sales organization.
1+ years Call center experience
Proven history of driving sales results and achieving goals
Must possess superior verbal and written communication skills.
Experience in effectively collaborating with internal and external stakeholders
Proven success in a dynamic, fast paced environment
Formal Education, Qualifications or Training
Minimum High School diploma or GED required
No licenses/certificates are required for this position.
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Frequently Asked Questions
Is the salary disclosed for the Outbound Sales Representative position at terminix?
The salary for this Outbound Sales Representative role at terminix is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Outbound Sales Representative job at terminix remote?
Yes, this Outbound Sales Representative position at terminix is remote, with team members based in Tallahassee, Florida. You can work from home or anywhere in the supported regions.
Is the Outbound Sales Representative role at terminix full-time or part-time?
This is listed as a Full time position. It is posted as a Outbound Sales Representative role in the RNA Rentokil North America department at terminix.
Which team or department does the Outbound Sales Representative at terminix belong to?
This Outbound Sales Representative position is part of the RNA Rentokil North America department at terminix. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Outbound Sales Representative position at terminix?
Click the "Apply Now" button on this page. You will be redirected to terminix's official application portal hosted on workday where you can submit your application directly.
When was the Outbound Sales Representative job at terminix posted?
This Outbound Sales Representative position at terminix was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Outbound Sales Representative
terminix
You'll be redirected to terminix's official application page on Workday.