Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL
About this role
Job Summary
The Support Operations Administrator plays a crucial role in maintaining high-quality support services within the organization. This position focuses on independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Provide Expert Support For Oracle Administration And Postgresql By Independently Resolving Technical Tickets Within Agreed Slas, Ensuring Timely And Effective Solutions To Customer Issues.
2. Conduct Root Cause Analyses On Escalated Issues, Utilizing Oracle And Postgresql Expertise To Identify Underlying Problems And Implement Preventative Measures.
3. Enhance Team Knowledge By Managing And Updating The Knowledge Base, Contributing To Training Materials, And Coaching Analysts To Improve Overall Team Performance.
4. Adhere To Quality Standards And Regulatory Requirements While Executing Support Tasks, Ensuring Compliance With Company Policies And Industry Best Practices.
5. Drive Customer Satisfaction By Achieving First Call Resolution And Minimizing Case Reopens, Ensuring A Positive Customer Experience Through Effective Communication And Resolution Strategies.
2. Conduct Root Cause Analyses On Escalated Issues, Utilizing Oracle And Postgresql Expertise To Identify Underlying Problems And Implement Preventative Measures.
3. Enhance Team Knowledge By Managing And Updating The Knowledge Base, Contributing To Training Materials, And Coaching Analysts To Improve Overall Team Performance.
4. Adhere To Quality Standards And Regulatory Requirements While Executing Support Tasks, Ensuring Compliance With Company Policies And Industry Best Practices.
5. Drive Customer Satisfaction By Achieving First Call Resolution And Minimizing Case Reopens, Ensuring A Positive Customer Experience Through Effective Communication And Resolution Strategies.
Skill Requirements
1. In-Depth Understanding Of Oracle Administration And Postgresql, With A Solid Foundation In Database Management And Troubleshooting.
2. Proficiency In Ticketing Systems And Support Processes, Demonstrating The Ability To Manage Escalations Effectively.
3. Strong Analytical And Problem-Solving Skills, Enabling Thorough Root Cause Analysis And Resolution Of Complex Technical Issues.
4. Excellent Communication Skills, With A Focus On Customer Service And Experience Enhancement.
2. Proficiency In Ticketing Systems And Support Processes, Demonstrating The Ability To Manage Escalations Effectively.
3. Strong Analytical And Problem-Solving Skills, Enabling Thorough Root Cause Analysis And Resolution Of Complex Technical Issues.
4. Excellent Communication Skills, With A Focus On Customer Service And Experience Enhancement.
Other Requirements
1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp), Postgresql Certified Professional
Frequently Asked Questions
Is the salary disclosed for the Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL position at HCLTech?
The salary for this Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL position at HCLTech located?
This Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL job at HCLTech posted?
This Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.