Senior Marketing Operations Manager
fieldnation
Operations Manager
About this role
Operations Manager
Reports To: Country Manager
Department: Merchant Operations / Sales Operations
Location: Malaysia (KL & JB oversight)
Role Summary
The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.
Key Responsibilities:
- Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:
- Onboarding, Fulfillment, POS Operations, Project Support
- Ensure operational processes are executed accurately and within SLA timelines.
- Monitor merchant onboarding progress, deployment readiness, and issue resolution.
- Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
- Drive operational consistency between KL and JB operations teams.
- Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
- Identify process gaps, operational risks, and bottlenecks and improve SOPs.
- Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
- Prepare operational reports and business updates for Country Manager.
Key Requirements
- Bachelor’s Degree in Business Administration, Operations Management, or related field.
- Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
- Minimum 3 years in a managerial or team leadership role.
- Strong people management and stakeholder management skills.
- Experience managing sales administration and operational workflows.
- Strong analytical, reporting, and problem-solving capabilities.
- Ability to manage multiple operational functions in a fast-paced environment.
- Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.
Frequently Asked Questions
Is the salary disclosed for the Operations Manager position at EPOS?
The salary for this Operations Manager role at EPOS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager position at EPOS located?
This Operations Manager role at EPOS is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Operations Manager position at EPOS?
Click the "Apply Now" button on this page. You will be redirected to EPOS's official application portal hosted on workable where you can submit your application directly.
When was the Operations Manager job at EPOS posted?
This Operations Manager position at EPOS was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager
EPOS
You'll be redirected to EPOS's official application page on workable.