Operations Executive

As an Operations Executive, you will be responsible for overseeing the smooth operation of our back-office processes. This includes coordinating with various teams, managing resources, and ensuring timely and accurate execution of tasks. You will work closely with the Customer Care Executive (CCE) team to provide support and resolve any customer inquiries or issues. Your role is vital in maintaining a positive customer experience and driving operational excellence.

• Manage and oversee back-office operations, ensuring efficient workflow and timely task completion.
• Coordinate with CCEs and other teams to address customer inquiries and provide timely resolutions.
• Implement and maintain effective operational processes and procedures.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with company policies and industry regulations.
• Collaborate with the management team to develop and implement strategic initiatives.
• Train and mentor junior team members, fostering a culture of continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices, suggesting innovative solutions.
• Perform other ad-hoc duties as assigned by the management.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations or back-office role.
• Strong leadership and team management skills, with the ability to motivate and inspire.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proficiency in using MS Office suite and other relevant software tools.
• Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
• Effective communication skills, both written and verbal, with the ability to build rapport.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities and a dynamic work environment.
• A results-driven mindset with a passion for continuous improvement and customer satisfaction.