Operations & Customer Service Representative (Belgium & Luxembourg)

Are you passionate about driving growth, building and maintaining foundational relationships with customers and working hands-on in a fast-paced environment? We’re looking for a dynamic, ambitious person to join our team based in Luxembourg. This is your chance to dive into the heart of a company that’s not only scaling rapidly but also tackling the Black Market and making a real difference.

Who We Are

At Batgroup, we're on a mission to bring peace of mind into people's lives and fairness into the home cleaning industry. As Europe's leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals. We operate with a bias for action, value radical transparency, and believe that treating our cleaning agents with profound fairness is the ultimate driver of customer satisfaction.

In partnership with ONET in Luxembourg, we joined forces to provide an extensive range of cleaning services. With our office in the heart of Luxembourg, this role among a team of 4 motivated people offers the perfect experience to take part in an environment full of opportunities. 

What You’ll Be Doing

Joining our Luxembourg team, you'll be immersed in real projects from day one, with Belgium as your primary market and a hand in growing our presence in Luxembourg as well.

Clients operations:

• Once a retail or business client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
• Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency.

Cleaning agents operations: 

• You own the full recruitment cycle for cleaning agents, from sourcing candidates to final sign-off, always tailored to the company's evolving needs.
• You screen CVs, conduct phone and face-to-face interviews, and guide selected candidates through their employment contract and training.
• Once hired, you take charge of onboarding, helping new agents settle in and get up to speed.
• You maintain accurate employee records and handle accident and illness reports as they come in.
• You also support monthly payroll processing in Belgium, keeping everything running smoothly behind the scenes.

Growth and development

• Process Improvement: You share your input to help refine our existing processes, making our business management leaner and more efficient.
• Brand Strategy: You help shape and maintain our brand identity as we grow across multiple markets.
• Growth Hacking: You team up with our growth team to explore new ways of scaling our services and expanding our market reach.

Who You Are

We’re looking for someone who’s ready to roll up their sleeves and make an impact. This is what makes you successful:

• You are an innovative, fast learner who's up for the challenge of working in a fast-growing, agile company. You are eager to learn new things and accomplish different tasks.
• You are at ease both orally and in writing.
• You are detail-oriented and solution-oriented.
• You take responsibility for individual tasks and see files through to completion.
• You can work independently and as part of a team.
• You want to develop both professionally and personally.
• You want to work in an international and multicultural environment.
• You speak English and French to a minimum level of B2, any other language being considered an asset.
• You ideally have one or more previous experiences in customer service and/or operations.

Offer Details

• Contract: CDI
• Start Date: September 2026
• Location: Luxembourg
• Office: Located in the heart of Luxembourg, near to the central train station
• Hybrid Flexibility: Once you’ve mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance.

What’s In It For You

• Your chance to gain real work experience from day one, with guidance from a dedicated manager.
• A supportive environment that fosters learning, growth, and personal development.
• An opportunity to develop unique skills that set you apart.
• Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

Ready to Join Us?

If you’re passionate about growth, customer service, and making a real impact, we’d love to hear from you. Apply now and take the first step toward an exciting future with Batgroup.