Operations & Compliance Specialist (US Based Client)

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: Max of 60,000 package

About the Client:

It’s a SaaS (software‑as‑a‑service) provider that helps self‑storage operators automate the entire delinquency and lien process — from early missed payments through auction completion.

Job Summary:

We are seeking a detail-oriented, operations-focused Account Manager to own the operational accuracy, compliance execution, and workflow integrity of assigned client accounts within our SaaS platform. This role is responsible for ensuring customer data accuracy, auction compliance readiness, and timely progression of critical milestones. Success in this position is measured by precision, risk prevention, and operational consistency—not sales performance.
This role is ideal for individuals with strong analytical skills, audit or compliance experience, and comfort working with dashboards, structured processes, and ticketing systems in a fast-paced environment

Key Responsibilities:

• Operational Account Ownership: Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date.
• Auction Compliance Reviews: Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.
• Data Integrity & Quality Assurance: Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.
• Platform & Dashboard Monitoring: Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures.
• Issue Investigation & Root Cause Analysis: Investigate operational or customer-reported issues, determine root causes, and document preventative actions.
• Zendesk & Support Operations: Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails.
• Process Improvement & SOP Support: Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk.
• Operational Support & Special Projects: Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.
• Operational Account Ownership: Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date.
• Auction Compliance Reviews: Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.
• Data Integrity & Quality Assurance: Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.
• Platform & Dashboard Monitoring: Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures.
• Issue Investigation & Root Cause Analysis: Investigate operational or customer-reported issues, determine root causes, and document preventative actions.
• Zendesk & Support Operations: Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails.
• Process Improvement & SOP Support: Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk
• Operational Support & Special Projects: Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.

Requirements:

• 3+ years experience in operations, compliance, audit, QA, or data-driven account management roles
• Demonstrated experience performing data validation, audits, or quality checks
• Strong analytical mindset with high attention to detail and pattern recognition
• Ability to manage multiple workflows and deadlines with structured prioritization
• Professional written and verbal communication skills focused on clarity and accuracy
• Proficiency in Zendesk or similar ticketing/workflow systems
• Strong working knowledge of Microsoft Excel or Google Sheets
• Experience using dashboards, reporting tools, or operational metrics
• Familiarity with regulated or compliance-driven industries preferred
• Experience in self-storage, auctions, fintech, legal process operations, or real estate is a plus
• Comfortable working in startup or high-growth environments
• Reliable internet connection and dedicated remote workspace

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