Operations and Restaurant Excellence Manager

Job Location:

Overview

Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more.

Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move.

Job Purpose:

Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Main Responsibilities:

Business

• Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.

• Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.

• Ensure crisis management system is followed as requires to maintain efficient operations.

• Ensure good public relations efforts as requires enhancing and preserving a good company image.

Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.

• Evaluate sales trends and take appropriate action plan to close the sales gaps.

• Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.

People

• With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.

• Lead the team to create, develop and update any related procedures/ systems and operational manual.

• Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans.

• Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.

• Utilize a communication process to ensure all staff is aware of expectations and performance standards.

• Ensure that any government regulations are upheld by all management staff.

Customer

• Ensure 100% customer satisfaction at all time

• Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.

• Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner.

Innovation

• Design and implement process improvements, new tools, and digital solutions that enhance efficiency, speed, and service quality.

• Support the rollout of new restaurant models, kitchen layouts, and service platforms

• Develop a clear innovation roadmap that balances creativity, feasibility, and ROI.

• Manage cross-functional project teams, ensuring timely delivery of pilot initiatives and post-launch evaluation.

• Use data analytics and customer insights to guide innovation decisions and measure success.

• Perform other duties as assigned by Operations Director.

Qualifications:

• ฺฺBachelor degree in Business Administration or any related fields.

• Minimum 8 years relevant experience with a minimum of 3 years in management level with international companies.

• Proficiency in English and computer literate

• Strong skills in driving for results

• Strong interpersonal and leadership skills.

• Strong skills in people management and development.

• Strong understanding of food and beverage business and customer behavior.

• Excellent project management, analytical, and problem-solving skills. leading cross-functional innovation projects from ideation to implementation.

• Creative thinker with a passion for innovation, technology, and guest experience design.

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