Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations

dbs· DBS Bank India Limited
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📍 DBS Bank CentreFull time

About this role

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Requirements

Job Duties and Responsibilities

  • To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
  • To understand customer’s needs and provide solution / attention to them
  • To fulfil customer requests, ensuring total customer satisfaction
  • To demonstrate strong work commitment and work ethic
  • To solicit customer feedback
  • To adhere to schedule of work & be available for deployment at short notice when on standby
  • Open to work shifts across Monday to Sunday (it is not 24/7).

Experience

  • Minimum 3- 5 years of Banking experience.
  • Experience in Indian Banking industry
  • Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
  • Experience in phone banking operations
  • Understanding of RBI Regulations
  • Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
  • Excellent Communication skills, good writing skills
  • Willingness to learn new product

Technical Competencies

  • Experience in Indian Banking industry
  • Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
  • Experience in phone banking operations
  • Understanding of RBI Regulations
  • Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage

Education

  • Graduate / Post Graduate

Location:

DBS Bank Centre

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Frequently Asked Questions

Is the salary disclosed for the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations position at dbs?
The salary for this Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations position at dbs located?
This Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations role at dbs is based in DBS Bank Centre. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations role in the DBS Bank India Limited department at dbs.
Which team or department does the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations at dbs belong to?
This Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations job at dbs posted?
This Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations position at dbs was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations
dbs
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