Officer, Specialist, Contact Centre, Consumer Banking

dbs· DBS Bank (Hong Kong) Limited
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📍 Kwun TongFull time

About this role

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

 

Responsibilities

DBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat.

  • Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat , offline messaging and emails
  • Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively
  • Meet individual scorecard for call volume, availability, service level and customer satisfaction
  • Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success
  • Work collaboratively with teammates to solve customer issues as quicky and as efficiently as possible
  • Report customer complaints and escalate issues when necessary to prevent potential churn
  • Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies
  • No sales target is required


Requirements

  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Candidates with more experience will be considered as Senior Customer Service Executive

 

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

 

Location:

Two Harbour Square

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Frequently Asked Questions

Is the salary disclosed for the Officer, Specialist, Contact Centre, Consumer Banking position at dbs?
The salary for this Officer, Specialist, Contact Centre, Consumer Banking role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Officer, Specialist, Contact Centre, Consumer Banking position at dbs located?
This Officer, Specialist, Contact Centre, Consumer Banking role at dbs is based in Kwun Tong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Officer, Specialist, Contact Centre, Consumer Banking role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Officer, Specialist, Contact Centre, Consumer Banking role in the DBS Bank (Hong Kong) Limited department at dbs.
Which team or department does the Officer, Specialist, Contact Centre, Consumer Banking at dbs belong to?
This Officer, Specialist, Contact Centre, Consumer Banking position is part of the DBS Bank (Hong Kong) Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Officer, Specialist, Contact Centre, Consumer Banking position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Officer, Specialist, Contact Centre, Consumer Banking job at dbs posted?
This Officer, Specialist, Contact Centre, Consumer Banking position at dbs was posted on Sep 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Officer, Specialist, Contact Centre, Consumer Banking
dbs
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