OCE Manager

acino· Commercial Operations
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📍 Cairo, Cairo, EgyptActive

About this role

Arcera is a global life sciences company headquartered in Abu Dhabi, United Arab Emirates. Our purpose is to enable longer and healthier lives while creating sustainable growth. We develop, manufacture, and commercialize a broad range of high-quality innovative and proven medicines in key international markets. With an operational footprint spanning over 90 countries across four continents, and manufacturing sites in eight countries, we offer more than 2,000 medicines across various therapeutic areas worldwide.


We are looking for an OCE Manager to Lead the development and execution of omnichannel customer engagement strategies to drive commercial performance, enhance customer experience, and ensure consistent, data-driven interactions across all customer touchpoints. The role bridges marketing, sales, and digital to maximize customer value and business growth. The position will be reporting to Digital Marketing and Customer Engagement Head.


Main Duties:

  • Develop and implement the overall Omnichannel Customer Engagement (OCE) strategy aligned with commercial objectives.
  • Partner with Commercial, Marketing, Medical, and Digital teams to ensure integrated engagement planning.
  • Lead transformation initiatives to shift from traditional to customer-centric, data-driven engagement models.
  • Build and manage a high-performing OCE team.
  • Design and oversee the execution of multi-channel engagement plans (e.g., face-to-face, digital, remote detailing, email, social, web).
  • Ensure consistent messaging and seamless customer experience across all channels.
  • Drive adoption of OCE tools (e.g., CRM, marketing automation platforms)
  • Leverage data analytics to generate actionable insights on customer behavior, preferences, and engagement effectiveness.
  • Monitor KPIs and optimize campaigns based on performance insights.
  • Champion the use of AI and advanced analytics to personalize engagement.
  • Identify and implement innovative digital engagement solutions.
  • Build internal capabilities in omnichannel planning and execution.
  • Train commercial and field teams on OCE tools and best practices.
  • Align OCE initiatives with sales force effectiveness and commercial excellence frameworks.
  • Support segmentation, targeting, and customer journey mapping.
  • Ensure engagement models are tailored to priority customer segments.

 Job Requirements:

  • Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
  • 12+ years in commercial, marketing, digital, or customer engagement roles.
  • Proven experience in omnichannel strategy and execution.
  • Strong understanding of CRM systems and analytics tools.
  • Experience in highly regulated industries (e.g., Pharma/Healthcare) is a plus.

Frequently Asked Questions

Is the salary disclosed for the OCE Manager position at acino?
The salary for this OCE Manager role at acino is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the OCE Manager position at acino located?
This OCE Manager role at acino is based in Cairo, Cairo, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the OCE Manager role at acino full-time or part-time?
This is listed as a Active position. It is posted as a OCE Manager role in the Commercial Operations department at acino.
Which team or department does the OCE Manager at acino belong to?
This OCE Manager position is part of the Commercial Operations department at acino. See the full job description for more information about the team structure and responsibilities.
How do I apply for the OCE Manager position at acino?
Click the "Apply Now" button on this page. You will be redirected to acino's official application portal hosted on bamboohr where you can submit your application directly.
When was the OCE Manager job at acino posted?
This OCE Manager position at acino was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
OCE Manager
acino
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