NextGen Operations Technician

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Job Description

Work schedule for the NextGen Operations Technician:

Day Shift

Wed. Thurs, Fri, Sat 7:00 am to 5:30 pm (Central Time)

Location

Work is primarily performed onsite at the Allen, TX, office location. 

General responsibilities

NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations. 

• ServiceNow Incident Management, Change Management, and Problem Management

• Remote network surveillance and event response

• Triage and resolution of service-impacting incidents within SLA’s

• Participation in complex troubleshooting with next-tier SME’s

• Customer-facing technical support delivered via telephone, email, and web portal

• Stakeholder communication during service-impacting events

• Vendor ticket management

Qualifications 

• Working knowledge of IP networking and interoperability standards

• 1+ years of experience troubleshooting IP network connectivity

• 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.

• Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.

• Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)

Preferred Skills

• Network Operations or Telecommunications industry experience

• Cisco CCST or CCNA certification a plus

• ITIL Certification

• AWS Cloud surveillance

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: :$55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• Minimum of a high school diploma or equivalent

• 1+ years of relevant Networking experience

•  Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.