Project Coordinator
CallTek
Network Operations Center Team Lead
About this role
- Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the team.
- Monitor and submit reports about Team’s performance progress on action plans communicated by management team.
- Delegate tasks for tickets, dispatches and PICs to members and assist them for any job related inquiries.
- Proactively works on tickets and responds to emails and urgent cases for all brands.
- Oversee the team and make sure all brands are taken care of.
- If no NOC agent is available, works on dispatch or PIC cases.
- Works with Project Manager and Brand Leads for ticket scrubbing and sends hand off report before end of shift.
- Access to updated policies and team performance.
- Provide coaching, refresher, training, feed backing on quality failures and under performance.
- Receive and provide feedback to Supervisor and Manager about objectives and action plans.
- Feedback to Account Supervisor and Manager.
- Facilitate team huddles and provides feedback to members.
- Facilitate team socializations
- Tier 3 certification or industry standard certification, not limited to Cisco CCNA is required.
- Minimum of 2 years on a Level 2 technical helpdesk experience .
Frequently Asked Questions
Is the salary disclosed for the Network Operations Center Team Lead position at CallTek?
The salary for this Network Operations Center Team Lead role at CallTek is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Network Operations Center Team Lead position at CallTek located?
This Network Operations Center Team Lead role at CallTek is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Network Operations Center Team Lead role at CallTek full-time or part-time?
This is listed as a Full time position. It is posted as a Network Operations Center Team Lead role at CallTek.
How do I apply for the Network Operations Center Team Lead position at CallTek?
Click the "Apply Now" button on this page. You will be redirected to CallTek's official application portal hosted on workable where you can submit your application directly.
When was the Network Operations Center Team Lead job at CallTek posted?
This Network Operations Center Team Lead position at CallTek was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Network Operations Center Team Lead
CallTek
You'll be redirected to CallTek's official application page on workable.