Project Coordinator
CallTek
Network Operations Center Supervisor
About this role
- Primarily handles the Tier 3 and Proactive Team.
- Regular status meeting with NOC Manager to ensure set goals or direction for the team is achieved.
- Feedback from the Tier 3 and Proactive Team Leaders.
- Create and execute action plans based on the goals and objectives set by the NOC Manager to ensure service consistency is achieved.
- Proactive Team Performance Report and Quarterly performance reviews.
- Work closely with the NOC Manager in implementing new policies and procedures.
- Create schedule for Tier 3 and Proactive Team.
- Routine operations management including documenting or reporting important information affecting shift performance.
- Provide account and team performance feedback to NOC Manager.
- Schedule call reviews and calibration sessions for the Tier 3 and Proactive team.
- Monitor and administer appropriate disciplinary actions to Tier 3 and Proactive team members.
- Analyze reports provided by the NOC Manager.
- Assess and assist whatever is needed for both Tier 3 and Proactive Team.
- Takes calls that agents/Team Leaders can't handle and be available when an agent needs assistance. Accepts supervisor calls for appreciation, complaints, etc.
- Assist in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standards.
Frequently Asked Questions
Is the salary disclosed for the Network Operations Center Supervisor position at CallTek?
The salary for this Network Operations Center Supervisor role at CallTek is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Network Operations Center Supervisor position at CallTek located?
This Network Operations Center Supervisor role at CallTek is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Network Operations Center Supervisor role at CallTek full-time or part-time?
This is listed as a Full time position. It is posted as a Network Operations Center Supervisor role at CallTek.
How do I apply for the Network Operations Center Supervisor position at CallTek?
Click the "Apply Now" button on this page. You will be redirected to CallTek's official application portal hosted on workable where you can submit your application directly.
When was the Network Operations Center Supervisor job at CallTek posted?
This Network Operations Center Supervisor position at CallTek was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Network Operations Center Supervisor
CallTek
You'll be redirected to CallTek's official application page on workable.