Mortgage Business Analyst

Introduction

Since 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

The Mortgage Business Analyst is responsible for supporting mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls.

Responsibilities

Business Analysis & Process Improvement

• Gather and document business requirements for system enhancements and process improvements
• Partner cross-functionally to identify inefficiencies and implement optimized workflows
• Translate business needs into functional specs, process flows, and testing scenarios
• Support automation, integrations, and digital initiatives

System Administration & Support

• Support and maintain ICE Encompass (Desktop/Web) and related platforms
• Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic
• Lead system releases, testing (UAT/regression), and deployments
• Troubleshoot system issues and coordinate resolutions with vendors and IT

Reporting & Data Analysis

• Develop reports, dashboards, and KPIs using SQL or BI tools
• Analyze pipeline performance, SLAs, and operational trends
• Support executive reporting, data validation, and audit requests

Compliance & Risk Management

• Support regulatory updates (e.g., HMDA, TRID) and system changes
• Ensure alignment with internal controls and policies
• Maintain documentation for system changes and releases

Testing & Project Support

• Execute UAT, regression testing, and validation efforts
• Develop test plans, scripts, and documentation
• Support project planning, implementation, and post-production activities

Perform other duties as assigned

Qualifications

• Bachelor’s degree in Business, Finance, IS, Computer Science, or related field
• 3+ years of Business Analyst experience in mortgage or financial services
• Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.
• Experience with loan origination systems such as ICE Encompass is strongly preferred.
• Strong knowledge of mortgage lifecycle and processes
• Experience with requirements documentation, testing, and data analysis
• Strong analytical, problem-solving, communication, and organizational skills

East West Bank is an equal opportunity employer.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation