Merchant Operations Supervisor
payjoy· Merchant Operations
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Merchant Operations Supervisor is responsible to mentoring and guiding a team focused on improving processes and issues found to ensure a great customer (admin, merchant, and clerk) experience., included taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders.
Responsibilities
- Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS.
- Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
- Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
- Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
- Provide technical guidance to the customer on using a product or service effectively and efficiently.
- Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
- Standardize, localize, and run the partners' onboarding and support processes
- Act as a subject matter expert regarding specific issues and concerns raised by the partners.
- Provide accurate, valid, and complete information by using the right methods/tools
- Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.
Requirements
- Bachelor's degree in industrial engineering, administration, or a related field.
- Experience of 2 years lead at least 3 subordinates in merchant support and business support in sectors such as telecommunications, retail, and/or finance in a fast-paced environment.
- Comfortable working on Google Suite, Microsoft Excel, and analytics,Familiarity with ZOHO, Zendesk, and other CRM systems and previous technical experience (SQL) is a plus.
- Robust knowledge and experience in data analysis
- Must be detailed and process-oriented, and have experience working with robust SLAs.
- Self-orientation, drive, and ability to communicate clearly and persuasively to customers.
- Ability to communicate their ideas assertively, solve problems effectively, and maintain a constant focus on continuous improvement.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered Lunch
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Frequently Asked Questions
Is the salary disclosed for the Merchant Operations Supervisor position at payjoy?
The salary for this Merchant Operations Supervisor role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Operations Supervisor position at payjoy located?
This Merchant Operations Supervisor role at payjoy is based in Taguig City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant Operations Supervisor role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Merchant Operations Supervisor role in the Merchant Operations department at payjoy.
Which team or department does the Merchant Operations Supervisor at payjoy belong to?
This Merchant Operations Supervisor position is part of the Merchant Operations department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Operations Supervisor position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Merchant Operations Supervisor job at payjoy posted?
This Merchant Operations Supervisor position at payjoy was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Operations Supervisor
payjoy
You'll be redirected to payjoy's official application page on Lever.