Clerk Support Supervisor
payjoy· Global General Support
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Clerk Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.
Responsibilities
- Strategizing and monitoring daily activities of clerk support operations, assisting where required.
- Overseeing and assessing clerk support staff activities, and providing them with regular performance-related feedback.
- Train staff in clerk support areas and company policies.
- Investigating and resolving clerk support complaints.
- Assisting with the development and implementation of support policies, maintaining documentation pertaining to clerk support department activities.
- Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.
- Constantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.
Requirements
- College in related areas such as Business Administration, Communications or similar.
- 2 years' experience managing customer service or support teams, preferably in the sales or financial sector.
- Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code.
- Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)
- Ability to effectively lead and motivate a team.
- Problem-solving skills to maintain high levels of customer satisfaction.
- Ability to focus on the customer, sense of urgency and handling difficult situations under pressure.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered Lunch
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Frequently Asked Questions
Is the salary disclosed for the Clerk Support Supervisor position at payjoy?
The salary for this Clerk Support Supervisor role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Clerk Support Supervisor position at payjoy located?
This Clerk Support Supervisor role at payjoy is based in Taguig City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Clerk Support Supervisor role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Clerk Support Supervisor role in the Global General Support department at payjoy.
Which team or department does the Clerk Support Supervisor at payjoy belong to?
This Clerk Support Supervisor position is part of the Global General Support department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Clerk Support Supervisor position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Clerk Support Supervisor job at payjoy posted?
This Clerk Support Supervisor position at payjoy was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Clerk Support Supervisor
payjoy
You'll be redirected to payjoy's official application page on Lever.