Merchant Operations Executive

EPOS
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📍 Johor Bahru, Johor, Malaysia

About this role

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

  • Manage end-to-end merchant onboarding, including documentation, setup, and training
  • Ensure smooth activation and support merchants through their initial journey
  • Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
  • Monitor merchant performance and activity, and drive reactivation where needed
  • Ensure compliance with operational and regulatory requirements
  • Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
  • Continuously identify opportunities to improve processes and merchant experience
  • Strong communication and stakeholder management skills
  • Detail-oriented with a problem-solving mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience in operations, customer support, or payments/POS is a plus
  • Comfortable working with data and tracking performance metrics
  • Experience in onboarding merchant

Frequently Asked Questions

Is the salary disclosed for the Merchant Operations Executive position at EPOS?
The salary for this Merchant Operations Executive role at EPOS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Operations Executive position at EPOS located?
This Merchant Operations Executive role at EPOS is based in Johor Bahru, Johor, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Merchant Operations Executive position at EPOS?
Click the "Apply Now" button on this page. You will be redirected to EPOS's official application portal hosted on workable where you can submit your application directly.
When was the Merchant Operations Executive job at EPOS posted?
This Merchant Operations Executive position at EPOS was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Operations Executive
EPOS
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You'll be redirected to EPOS's official application page on workable.