Merchant Operations Executive
EPOS· EPOS Global Solutions Sdn Bhd
About this role
About us:
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.
With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.
What will you be doing?
- Support and complete merchant onboarding by conducting KYC processes within SLA targets.
- Ensures payment methods are set up for merchants through backend systems.
- Ensures accurate data entry handling and collection of documentations from merchants.
- Ensure processes are compliant and consistent with SOPs.
- Escalate issues or delays to relevant stakeholders.
- Coordinate with merchants to conduct verification processes via phone or email.
- Keep internal trackers and instinctly followup on all pending cases.
- Strong communication skills in English (additional languages are a bonus).
- 1-2 years experience in operations, particularly in onboarding and KYC procedures.
- Ability to manage multiple tasks in a growing fast-paced environment.
- Comfortable in communicating with merchants and provide guidance for verifications.
- Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.
💼 Perks of Joining Us
- 📱 Stay Powered Up: Company mobile phone provided
- 📈 Flexi Benefit Allowances
- 🎁 Birthday gift
- 🏥 Medical Insurance
Frequently Asked Questions
Is the salary disclosed for the Merchant Operations Executive position at EPOS?
The salary for this Merchant Operations Executive role at EPOS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Operations Executive position at EPOS located?
This Merchant Operations Executive role at EPOS is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Merchant Operations Executive at EPOS belong to?
This Merchant Operations Executive position is part of the EPOS Global Solutions Sdn Bhd department at EPOS. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Operations Executive position at EPOS?
Click the "Apply Now" button on this page. You will be redirected to EPOS's official application portal hosted on workable where you can submit your application directly.
When was the Merchant Operations Executive job at EPOS posted?
This Merchant Operations Executive position at EPOS was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Operations Executive
EPOS
You'll be redirected to EPOS's official application page on workable.