Merchant Operations Analyst

payjoy· Merchant Operations
Apply Now ↗
📍 Mexico City, CDMXFull Time

About this role

About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

El Merchant operations analyst será encargado de diseñar y ejecutar estrategias comerciales enfocadas en value offer, client performance y lifecycle. Su principal foco será coordinar estas iniciativas con equipos centrales como producto, riesgos y marketing

Responsabilidades

  • Generar y proponer iniciativas y campañas comerciales vista cliente, mejorando la utilización, retención y satisfacción de nuestros usuarios.

  • Crear y dar seguimiento a benchmarks de esfuerzos comerciales por parte de la competencia, identificando oportunidades de competir vía esfuerzos en Payjoy

  • Apoyar la gestión administrativa de cara a equipos centrales, buscando su colaboración en la generación de esfuerzos e iniciativas comerciales.

  • Construir y mantener reportes y análisis que soporten la toma de decisiones comerciales.

  • Crear y dar seguimiento a benchmarks de oferta de valor en producto en competencia y productos similares

  • Diseñar e implementar propuestas de mejora de SLAs, Pricing y beneficios para los segmentos del mercado en México

Requerimientos

  • Manejo intermedio-avanzado de Excel o Google Sheets. 

  • Experiencia o interés en fintech, consumo masivo, o entornos comerciales de alto volumen. 

  • Capacidad para manejar múltiples stakeholders y priorizar con criterio. Comunicación clara y concisa. Perfil proactivo, ordenado y orientado a resultados.

  • Inglés avanzado. Experiencia previa en consultoría o análisis de negocio.

  • 0 a 2 años de experiencia en roles de análisis, operaciones, consultoría o afines.

  • Licenciatura en Administración, Economía, Ingeniería Industrial o carreras afines (concluida).

  • Disponibilidad para trabajar en Ciudad de México de forma híbrida.

Beneficios

    100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
    Life insurance.
    Phone finance, Headphone, home office equipment and wellness perks.
    30 days of Christmas bonus.
    20 days paid Vacation.
    50% Vacation premium.
    13% Saving funds.
    $2,000 MXN monthly grocery coupons.
    $2,000 USD annual Co-working Travel perk.
    $2,000 USD annual Professional Development perk.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
 
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Frequently Asked Questions

Is the salary disclosed for the Merchant Operations Analyst position at payjoy?
The salary for this Merchant Operations Analyst role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Operations Analyst position at payjoy located?
This Merchant Operations Analyst role at payjoy is based in Mexico City, CDMX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant Operations Analyst role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Merchant Operations Analyst role in the Merchant Operations department at payjoy.
Which team or department does the Merchant Operations Analyst at payjoy belong to?
This Merchant Operations Analyst position is part of the Merchant Operations department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Operations Analyst position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Merchant Operations Analyst job at payjoy posted?
This Merchant Operations Analyst position at payjoy was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Operations Analyst
payjoy
Apply for this role ↗

You'll be redirected to payjoy's official application page on Lever.