Promoter Manager
payjoy
Sr. Manager Business Operations
payjoy· Business Operations
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Sr. Manager, Global Promoter Operations is responsible for building and scaling PayJoy's promoter operations across all markets. As newer countries become increasingly promoter driven, this role owns the global promoter model, standardizing tools, processes and KPIs while partnering with local teams to plan and execute initiatives that grow applications and improve conversion. The role maximizes promoter productivity and efficiency, and strengthens the connectivity between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions
Responsibilities
- Major activities carried out to achieve the end results (what needs to be done to achieve these results). Considering for each one “What, How and Why”.
- Add a maximum of 6 key job responsibilities (use bullet points instead of a paragraph)
- Solidify and standardize global promoter tools (PayJoy Connect, Cyborg and related systems) and processes, ensuring consistent adoption and monitoring in every country.
- Define, measure and report promoter effectiveness KPIs per market, using data to surface gaps and prioritize initiatives.
- Strengthen the end to end loop between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions, partnering with cross functional teams.
- Plan promoter initiatives jointly with country leaders and support local execution to grow applications and improve the conversion funnel.
- Lead and develop the promoter operations function, aligning global standards with local market needs and coaching teams to deliver results.
- Own and continuously improve the global promoter operating model, including the new commission based structure, to maximize promoter productivity and efficiency across markets.
Requirements
- Proven experience designing and scaling field or promoter teams, including commission based incentive models.
- Strong analytical skills, able to define and track KPIs and turn data into action; comfortable with operational and CRM tools such as PayJoy Connect, Cyborg or Zoho.
- Experience leading managers and driving cross functional initiatives across multiple markets.
- Intermediate English plus local language proficiency.
- Excellent stakeholder management and communication skills across geographies and cultures.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Frequently Asked Questions
Is the salary disclosed for the Sr. Manager Business Operations position at payjoy?
The salary for this Sr. Manager Business Operations role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Manager Business Operations position at payjoy located?
This Sr. Manager Business Operations role at payjoy is based in Johannesburg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Manager Business Operations role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Sr. Manager Business Operations role in the Business Operations department at payjoy.
Which team or department does the Sr. Manager Business Operations at payjoy belong to?
This Sr. Manager Business Operations position is part of the Business Operations department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Manager Business Operations position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Sr. Manager Business Operations job at payjoy posted?
This Sr. Manager Business Operations position at payjoy was posted on Oct 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Manager Business Operations
payjoy
You'll be redirected to payjoy's official application page on Lever.