Manager-Delivery Management

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

Manager, Delivery Management oversees the delivery of technology projects and coordinates with senior leadership, stakeholders, and other technical teams to drive successful project outcomes and implement best practices.

• Oversees the planning, development, and delivery of technology projects, ensuring they meet business requirements, timelines, and quality standards, and align with strategic goals
• Leads the facilitation of Program Increment (PI) Planning meetings with leadership, product management teams, delivery teams, and business partners
• Collaborates with stakeholders to define project goals, requirements, and deliverables, ensuring alignment with business objectives and technical feasibility
• Leads solution design discussions that provide technical oversight and adheres to Enterprise Architecture standards on complex APIs and/or application integrations
• Orchestrates breakdown of work, sequencing, assignment of tasks, and scheduling multiple work streams
• Manages change control and escalation handling in project/s
• Proposes solutions to overcome delivery impediments; supports issues resolution through creative solutions
• Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership
• May or may not manage and lead a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
• May or may not provide leadership, guidance, and coaching to Technology Delivery teams, supporting training and development of best practices
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners

Education Qualifications:

• Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
• Knowledge of software development lifecycle (SDLC) methodologies and practices
• Knowledge of Project Management
• Knowledge of Technology Delivery
• Knowledge of Agile management tools such as Jira, Rally, or similar platforms

Work Experience:

• 8 – 12 Years of Experience in project management, delivery management, or a related job within the technology sector
• Experience in leading and mentoring technology delivery teams
• Experience in working in an Agile/Scrum environment
• Experience in application design, software development, and automated testing
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Experience in automation testing and documentation (i.e., automated, functional, and performance)
• Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms
• Licenses and Certifications:
• Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.