Management Trainee – CX Operations & Strategy

kapturecrm· CX (Customer Experience)
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📍 Bengaluru, KA, IndiaFULL TIME

About this role

Management Trainee – CX Operations & Strategy

Kapture CX | Bengaluru

What are we looking for?

At Kapture CX, we are looking for a Management Trainee (MT) to support the CX Operations & Strategy team across operational programmes, reporting, adoption initiatives, documentation and cross-functional coordination.
This internship will provide exposure to how a SaaS and AI-powered CX organisation operates, while giving you hands-on experience in data handling, programme management, process improvement, AI tools and operational execution.

What you'll work on

  • Support ongoing CX Operations and Strategy initiatives, including adoption programmes, new initiatives and process improvement activities.
  • Maintain trackers for team engagement, programme participation, adoption and operational activities, and help prepare regular updates.
  • Support feature rollouts and adoption initiatives by coordinating with relevant teams, tracking progress and monitoring metrics such as WAU.
  • Assist in preparing reports, dashboards, Excel trackers and structured summaries based on project requirements.
  • Help create internal communications, programme decks, stakeholder updates and client-facing guides.
  • Support documentation of processes, programmes and operational activities.
  • Assist with coordinating across CX, Product, Technology and other teams on programme milestones, rollout activities and follow-ups.
  • Support the team in identifying operational gaps, recurring issues and opportunities to streamline processes.
  • Assist with basic analysis of operational data to identify trends and prepare meaningful summaries.
  • Gain hands-on exposure to AI tools and prompt engineering and support their use in relevant operational and documentation tasks.

What we're looking for

Essential

  • Strong written and verbal communication skills, with the ability to create clear and structured content.
  • Structured thinking and an ability to break down tasks and problems logically.
  • Comfortable working with Excel/Google Sheets and trackers.
  • Good attention to detail, particularly with numbers, names and information.
  • Proactive approach to following up on assigned tasks and closing loops.
  • Willingness to learn and work across different CX Operations and Strategy initiatives.
  • Exposure to AI tools and prompt engineering.

Good to have

  • Familiarity with Google Workspace.
  • Basic Excel skills and experience working with trackers or reports.
  • Exposure to B2B SaaS, Customer Experience or client-facing environments.
  • Interest in operations, programme management, analytics or process improvement.
  • Basic coding or automation knowledge.

What you'll learn

During the internship, you will gain exposure to:
  • CX Operations and SaaS business processes
  • Reporting, dashboards and operational metrics
  • Programme and adoption management
  • Cross-functional coordination
  • Process improvement and operational efficiency
  • AI tools and prompt engineering
  • Business documentation and stakeholder communication

What success looks like

Success in this role means being dependable in supporting the team, maintaining accurate information, completing assigned tasks on time and gradually developing an understanding of CX Operations and Strategy.
The expectation at this level is to learn, contribute and support, rather than independently own production operations, client issues, technical troubleshooting or major operational initiatives.

Why should you be interested?

  • Get hands-on exposure to CX, SaaS, AI and business operations.
  • Work closely with CX, Product, Technology and other cross-functional teams.
  • Build practical experience in reporting, programme management, adoption and process improvement.
  • Develop skills in AI tools, prompt engineering and structured business communication.
  • Get exposure to how enterprise CX solutions are operated and improved in a real business environment.

Frequently Asked Questions

Is the salary disclosed for the Management Trainee – CX Operations & Strategy position at kapturecrm?
The salary for this Management Trainee – CX Operations & Strategy role at kapturecrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Management Trainee – CX Operations & Strategy position at kapturecrm located?
This Management Trainee – CX Operations & Strategy role at kapturecrm is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Management Trainee – CX Operations & Strategy role at kapturecrm full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Management Trainee – CX Operations & Strategy role in the CX (Customer Experience) department at kapturecrm.
Which team or department does the Management Trainee – CX Operations & Strategy at kapturecrm belong to?
This Management Trainee – CX Operations & Strategy position is part of the CX (Customer Experience) department at kapturecrm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Management Trainee – CX Operations & Strategy position at kapturecrm?
Click the "Apply Now" button on this page. You will be redirected to kapturecrm's official application portal hosted on keka where you can submit your application directly.
When was the Management Trainee – CX Operations & Strategy job at kapturecrm posted?
This Management Trainee – CX Operations & Strategy position at kapturecrm was posted on Sep 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Management Trainee – CX Operations & Strategy
kapturecrm
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