Mailroom Customer Service Specialist

istmanagement· Customer Service/Support
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📍 Cleveland, OH, USFULL TIME💰 USD 16–17/yr

About this role

Overview

Job Summary

 

We are seeking a Mailroom Clerk to deliver mail and packages on foot to various departments within our office building. The successful candidate will also be responsible for processing outbound FedEx and UPS shipments. This is an entry-level position, and no prior experience is required. However, the ideal candidate will be able to provide a high level of customer service, be reliable, and have a strong attention to detail.

 

 

Benefits

  • Free parking on site
  • Opportunity to work with a dynamic and growing company
  • Collaborative and supportive work environment
  • Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off
 

What We Offer

  • $17/hr
  • Opportunities for professional growth and development
  • A positive and inclusive work environment
 

 

Responsibilities

This direct hire role Mail Delivery - Full-Time. Hours will range within M-F 7:00AM- 6:00PM.

  • Deliver mail and packages on foot to various departments within the office building
  • Process outbound FedEx and UPS shipments
  • Provide excellent customer service to employees
  • Maintain a clean and organized mailroom area
  • Free parking on site and competitive hourly rate
  • Opportunity to work with a dynamic and growing company in a collaborative and supportive environment
  • Tasks as assigned

Qualifications

Job Requirements

  • Must have access to reliable transportation to and from work
  • High school diploma or GED - College Degree is a plus and allows a fast track plan to management
  • Professional appearance and demeanor
  • Windows environment PC skills
  • Ability to effectively work individually or in a team environment
  • Lifting up to 55 pounds; walking, sitting, standing for extended periods
  • Excellent customer service skills and ability to interact with employees at all levels
  • Reliable and punctual with a strong work ethic
  • Ability to work in a fast-paced environment and prioritize tasks effectively

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

 

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

 

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Frequently Asked Questions

What is the salary for the Mailroom Customer Service Specialist role at istmanagement?
The listed salary for this Mailroom Customer Service Specialist position at istmanagement is USD 16–17/yr. This is an FULL TIME role.
Where is the Mailroom Customer Service Specialist position at istmanagement located?
This Mailroom Customer Service Specialist role at istmanagement is based in Cleveland, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Mailroom Customer Service Specialist role at istmanagement full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Mailroom Customer Service Specialist role in the Customer Service/Support department at istmanagement.
Which team or department does the Mailroom Customer Service Specialist at istmanagement belong to?
This Mailroom Customer Service Specialist position is part of the Customer Service/Support department at istmanagement. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Mailroom Customer Service Specialist position at istmanagement?
Click the "Apply Now" button on this page. You will be redirected to istmanagement's official application portal hosted on icims where you can submit your application directly.
When was the Mailroom Customer Service Specialist job at istmanagement posted?
This Mailroom Customer Service Specialist position at istmanagement was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Mailroom Customer Service Specialist
istmanagement · 💰 USD 16–17/yr
Apply for this role ↗

You'll be redirected to istmanagement's official application page on icims.