Loan Support Specialist: Consumer Lending

About the Role:

In this role, you will support servicing operations for a variety of consumer lending products, including home equity lines of credit (HELOCs) and non-real estate secured and unsecured loans such as auto, boat, RV, CD-secured, and personal loans. You will help ensure loan documentation, servicing records, and system updates are accurate and aligned with approved loan terms and internal policies. Your work will support the smooth processing and ongoing servicing of these consumer lending products while helping maintain the integrity of the bank’s loan portfolio.

You will also coordinate property appraisals for home equity lines of credit by ordering and tracking appraisals to support loan evaluation and collateral requirements. This role requires strong attention to detail, the ability to manage multiple loan products, and close collaboration with lending, credit, and operational teams. By helping ensure documentation and appraisal processes are completed accurately and efficiently, you will contribute to the bank’s ability to deliver a reliable and compliant lending experience for our clients. .

• Performs loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger.
• Responsible for understanding complex retail loan products, required documentation, workflow, regulation, policy and procedure changes.
• Maintain knowledge through coursework and on-the-job training.
• Perform work accurately and within assigned deadlines.
• Captures metrics to assist Leadership in coordinating and adjusting workflow.
• Responsible for participating in continuous improvement efforts to assist in the implementation of workflow improvements.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• H.S. Diploma/GED (preferred)
• 4-7 years — of advanced retail loan servicing or equivalent experience. (Required)
• Possess advanced working knowledge of retail loans, regulations, policies and procedures.
• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
• Possess excellent interpersonal, verbal, and written communication skills.
• Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment.
• Ability to troubleshoot and determine best work flow practices
• Demonstrated critical thinking with ability to work in a service-oriented environment with high work volumes and deadlines.

Travel Requirements

• Occasional

The pay range for this role is $18.00 -$28.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.