Senior Collections Specialist - Net Bad Debt

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role:

In this role, you will be responsible for recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, minimizing dollars being charged off in assigned caseload.  Ensures correct action is taken on bankruptcies.  Performs all other duties as assigned by management. 

• Meet and exceed company goals, particularly in Loss Prevention, in a professional and businesslike manner

• Communicate with lessees who are 90+ days delinquent via telephone, mail, personal contact, or other professional methods to collect monies owed to Financial Pacific

• Maintain complete and accurate collection notes in the system to ensure clarity for others regarding conversations and arrangements with lessees

• Keep monthly and year-to-date reports on individual results

• Possess knowledge of relevant legal, bankruptcy, and FCRA laws.

• Attempt to negotiate settlements before recommending external actions (attorney or collections)

• Evaluate guarantors' financial condition before pursuing lawsuits to ensure collectability

• Thoroughly and accurately evaluate each assigned contract to maximize collection at minimal expense

• Understand the details of each contract, including status, guarantor, equipment location, and equipment values

• Provide the highest level of customer service to all lessees, vendors, brokers, and staff

• Maintain confidentiality of all company information

• Ensure regular and predictable attendance and punctuality

• Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes

• Follows all company policies and procedures, compliance regulations, and completes all required annual or job specific training

• Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert

• Actively learns, demonstrates, and fosters the corporate culture in all actions and words

• Takes personal initiative and is a positive example for others to emulate

• Embraces the vision to become “Business of Choice”

• May perform other duties as assigned

About You: 

• 5+ years collections experience required

• Collection experience in a leasing/contract environment or equivalent preferred

• Data entry skills and the ability to multi-task

• Ability to learn and comply with all Bank policies, procedures, and systems

• Consistently demonstrates ability and willingness to builds relationships with associates

• Ability to think critically and provide appropriate solutions

• Requires reading, writing and basic math skills

The pay range for this role is $23.00 - $26.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.