Loan Officer Assistant

Atlantic Coast Mortgage is seeking an experienced Loan Officer Assistant to work alongside a designated Loan Officer to drive a positive client experience throughout the mortgage process. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Job Responsibilities

• Ensure files move through processing and closing in a timely manner
• Promptly respond to client’s questions and concerns keeping them well informed of the loan process
• Review and prepare client documents ensuring all paperwork is accurate
• Properly prepare loan files for submission to processing
• Illustrate excellent customer service skills with clients and internal partners
• Perform a variety of administrative duties in support of the branch
• Support the Loan Officer with scheduling, client communication, and file management

Qualifications

• At least 2 + years of mortgage experience as an LOA or processor is required
• Experience with VA, Conventional, and FHA loan types
• Experience with Encompass LOS
• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Ability to learn quickly and multitask with high attention to detail
• Knowledge of loan products and compliance requirements
• Aptitude to work in a fast-paced, deadline-driven environment

ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

To provide greater transparency, we disclose a good-faith compensation range on all of our job postings, regardless of the position's location. This range has not been adjusted for geographic pay differentials and may not reflect the final rate offered if the position is filled in a location other than where it was posted. Compensation within this range is determined by a combination of factors, including experience, skill, and organizational needs. The salary range for this position is $37,500 - $80,000 annually. This position may also be eligible for discretionary bonus compensation. Bonus compensation is not guaranteed and is subject to the terms and conditions of the applicable program.

Our team is redefining the industry – and creating a culture of excellence.

Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.