Copy of Mortgage Loan Servicing Specialist

Atlantic Coast Mortgage is looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.  

Job Responsibilities

• Interact across departments to promote a better customer experience throughout the servicing process
• Process borrower payments
• Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
• Reconcile purchase advice and interact with investors accordingly
• Process insurance mail
• Process escrow disbursements for taxes and insurance
• Show excellent customer service, handling inbound phone calls and emails from customers
• Provide necessary mortgagor loan data and/or documents to subservicer
• Support the Accounting department with remittance reconciliation research
• Maintain knowledge of industry regulations and guidelines

Qualifications

• Experience in mortgage servicing and banking operations is recommended
• Strong customer service background
• Detail-oriented with the ability to analyze information
• Excellent written and oral communication
• Proficiency in Microsoft Office with a focus on Excel

ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

To provide greater transparency, we disclose a good-faith compensation range on all of our job postings, regardless of the position's location. This range has not been adjusted for geographic pay differentials and may not reflect the final rate offered if the position is filled in a location other than where it was posted. Compensation within this range is determined by a combination of factors, including experience, skill, and organizational needs. The salary range for this position is $45,000 - $65,000 annually.

Our team is redefining the industry – and creating a culture of excellence.

Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.