Lead-Soft Services-IFM Standardization

Adani
Apply Now ↗
📍 Ahmedabad, Gujarat, IndiaFull time
Strategic ThinkingAnalytical CapabilityAttention to DetailChange ManagementContinuous Improvement MindsetOwnership & AccountabilityProblem SolvingStakeholder ManagementIFM CommercialsTechn-commercial astuteAudit & Compliance ManagementKPI & SLA Framework DevelopmentPolicy Formulation & ImplementationProject ManagementSOP Development & GovernanceSoft Services StandardizationVendor Performance Management

About this role

 
  • Lead deployment of common operating procedures and service delivery models across business units and sites.
  • Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards
Service Governance & Compliance
  • Establish governance mechanisms to monitor adherence to approved soft service standards.
  • Conduct periodic audits, service assessments, and compliance reviews across locations.
  • Drive CAPA closure for identified gaps and non-conformities
Vendor Management & Service Partner Standardization
  • Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
  • Define vendor performance evaluation and governance frameworks to ensure service excellence.
  • Support strategic sourcing and vendor consolidation initiatives.
Workplace Experience Enhancement
  • Lead initiatives to enhance employee and visitor experience across Group facilities.
  • Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.
Performance Monitoring & Analytics
  • Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
  • Analyze service performance data and identify continuous improvement opportunities
Cost Optimization & Operational Efficiency
  • Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
  • Identify opportunities for bulk procurement and economies of scale across locations.
Technology & Digital Enablement
  • Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
  • Promote data-driven management and automation of soft service operations.
Training & Capability Building
  • Develop competency frameworks and training standards for soft service teams and service partners.
  • Conduct knowledge-sharing sessions and best-practice deployment across sites
Customer Experience & Feedback Management
  • Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
  • Drive service improvements based on feedback, audit findings, and business requirements
Sustainability & ESG Initiatives
  • Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
  • Support organizational ESG and sustainability objectives.
Stakeholder Management
  • Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
  • Present performance reviews, standardization progress, and improvement initiatives to leadership.
  • 8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
  • Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.

Frequently Asked Questions

Is the salary disclosed for the Lead-Soft Services-IFM Standardization position at Adani?
The salary for this Lead-Soft Services-IFM Standardization role at Adani is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead-Soft Services-IFM Standardization position at Adani located?
This Lead-Soft Services-IFM Standardization role at Adani is based in Ahmedabad, Gujarat, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead-Soft Services-IFM Standardization role at Adani full-time or part-time?
This is listed as a Full time position. It is posted as a Lead-Soft Services-IFM Standardization role at Adani.
How do I apply for the Lead-Soft Services-IFM Standardization position at Adani?
Click the "Apply Now" button on this page. You will be redirected to Adani's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Lead-Soft Services-IFM Standardization job at Adani posted?
This Lead-Soft Services-IFM Standardization position at Adani was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead-Soft Services-IFM Standardization
Adani
Apply for this role ↗

You'll be redirected to Adani's official application page on oraclecloud.