Lead Field Service Rep

Nalco , an Ecolab Company, is seeking a Lead Field Service Rep​ in our Energy Services group. The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions. 

What’s in it For You:  

• Flexible, independent work environment where you will manage a monthly schedule 

• Access to best in class resources, tools, and technology 

• Develop your career as you drive growth 

• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment 

• Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!  

What You Will Do:  

• Solve a wide range of complex, multi-disciplinary problems  

• Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required 

• Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes 

• Conduct site surveys, product/application audits 

• Inventory management of chemical delivery systems 

• Collect samples for monitoring chemical program 

• Deliver chemicals to customer as needed 

• Conduct field evaluations of new products 

• Lead appropriate pre-trial surveys for site visits  

• Interact with appropriate internal and external customers and resources  

• Maintain accurate records based on information gathered during trials and surveys  

• Create troubleshooting service guides and bulletins on existing products 

• Coordinate and manage sampling and inventory schedules 

• Coordinate implementing solutions with customers 

• Assist sales in preparing business proposals 

• Participate in design reviews, new applications and start-ups evaluations 

• Assist in critiquing products serviceability, performance and reliability 

• Provide customers with expert technical service in all major applications 

• Serve as a Mentor for all levels of Service Reps  

• Support and be committed to the teams Quality Improvement Process  

• Promptly report every incident, accident, injury or applicable near miss to next level management 

• Provide on-site field service (on the phone or on-site) 

Physical Demands: 

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high 

Minimum Qualifications: 

• 2 years of education beyond high school in college or technical school  

• Ability to travel within a geographic territory  

• Ability to travel overnight for business 

• Must have a valid Driver’s License and acceptable Motor Vehicle Record 

• No immigration sponsorship offered for this role 

Preferred Qualifications:  

• Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification 

• 4 years of successful technical sales or field sales support experience 

• Must have knowledge of and experience in materials, scheduling and inventory processes 

• Experience in oil and gas industry preferred 

• Previous Refinery/Petrochemical experience 

• Water treatment or specialty chemical industry experience 

• Working knowledge of boilers, cooling towers, and wastewater treatment systems 

• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems) 

• History of working in a field that required autonomy and self-motivation 

• Excellent communication skills 

• Excellent organizational skills 

• A strong work ethic and ability to multitask